Paverock

Paverock built a stunning water feature in our backyard and it has become the focal point of our outdoor oasis. We are so glad that we hired such a great company to add this to our backyard.

We wanted a unique outdoor living space and they delivered beyond our expectations. They constructed a beautiful pergola and incorporated an outdoor kitchen. The combination of functionality and aesthetics is impressive. We cannot wait to enjoy it with our loved ones!

Paverock Houston transformed our patio with their exceptional paver installation. The skill and precision they demonstrated during the project were remarkable. Our patio now looks stunning and we have received numerous compliments from friends and neighbors. Thank you!

We hired Paverock Houston to build a retaining wall in our sloped yard and we are thrilled with the results. The wall not only enhances the stability of our landscape but also adds a beautiful focal point. We are very happy with the new wall.

This is my first review, but I feel the need to let everyone know what an outstanding job Kenny and all of the men at Paverock, Inc. did on our patio and pool deck. We ended up adding a beautiful fire pit and planter wall in addition to the original plans and my back yard now looks like something out of a magazine. These guys not only helped with designing our project but also added a few special touches with the pavers (such as a design in my patio) that we never thought about. The work was done in a timely manner with all the debris being hauled off and my yard cleaned up as if the crew had never even been there. I highly recommend Paverock, Inc. to anyone considering a project; I can’t even find the words to express how happy and satisfied I am with this company.

My husband and I cannot say enough about the excellent job Paverock did in transforming our backyard into a beautiful space for relaxing and entertaining. In spite of the almost daily summer rains, the crews worked hard to complete the project on time and with attention to detail. Upon completion, we feel the company went above and beyond our expectations. We will definitely use Paverock for any future projects Mike and Barbara J

Like other reviewers, I found the ultimate product to be great - but everything in between signing and completion extremely frustrating and unprofessional. Contract signed 5/26/16 with assurances that completion would be in 6-8 weeks maximum. After signing we were not contacted, updated or advised on any aspect of the job. Around the six week mark I called to ask for a schedule update. A voicemail advised that they were running behind due to weather. (It had not rained but one day since April 1st!) It got to the point that I had to go back and re-verify this company actually existed - even though my wife went to the showroom to select the pavers. Repeated (weekly) calls to our salesman went with limited response and were redirected to the internal scheduler. Finally, we were told they were coming. A man came and reviewed our job site and told us people would be there the next week to start demo. The next week came and went without a word from Pavestone. The next week it finally started. Once the crew arrived (they were fantastic) things indeed progressed quickly and we love the final job. It really does work good and all of the concerns I had about water flow, drain placement and clean up were more than adequately addressed. So a great ending to the process. My advice to Pavestone: 1) Stop overpromising. It is clear that this is a continuous issue based on other reviews. 2) Appoint someone under Kenny to manage the schedule and have either them or the Salesman be responsible for updating your customers on what to expect and when. 3) Integrate your teams or contractors better. I had requested a quote for a small (7 1/2 ft) section of metal fence to connect our home and garage that was being removed during installation. Despite repeated requests and assurances that never happened and now I have to get someone else to do the job and they have to pull pavers to do it well. 4) Start using dumpsters on site. Your crew (again fantastic) had to move concrete and gravel three times to complete the job. The dumping of dirt and broken concrete on our driveway was temporary and acceptable, but it would be much cheaper for you in the long run as your crew costs exceed your haul off and storage charges. 5) Consider taking more control of your suppliers and timing for delivery. Our aggregate was dumped at the end of our driveway before the other supplies were delivered (pavers and sand.) This caused the pavers to be delivered via our neighbors driveway and through the grass between them. Obviously this caused a lot of ruts and ripping of grass and it was not addressed by Pavestone. I'll end with the advice from others. You will like the final product but be prepared for a lot of frustration in between. Double the timing expected from your sales person to manage your own expectations. Our job commenced 5/26 and ended 9/12.

Paverock did a stellar job meeting my timeline which was a very short window. I was re-doing my pool deck after 16 years. Unfortunately weather plays a big part in what they do and weather did cause delays. But the workmanship was excellent. Carlos and his crew worked the entire time they were on site. They were respectful of my property (no errant levels thrown into a bush or grass destroyed). They identified the need for additional drainage which is performing perfectly. Most on the installation crew spoke or understood English which is a real plus nowadays. Work was delayed a week because of weather, but the morning of our big scheduled event, Paverock crew was out cleaning the pavers and getting everything cleaned up. Sealing was again delayed by weather, and crew did not appear to know English, but they did a great job. This was not an inexpensive project, but worth every penny. Results are beyond my expectations.

I hired them for redoing my backyard back in May. The sales person took 50% down payment and told me someone would be calling me with the schedule, but they never did. I waited more than 2 months and confess that at some point I thought they had just ran away with the money. When I called them, they said it was because they had a lot of backlog due to the weather. I called them a couple times and, after almost 2 months, they told me they would be starting the job in 2 weeks. 2 weeks later I called them and they said that it would be at least another 2 weeks. They came and started the job. Then, I received a phone call saying that the forecast for the weather would be rain and that no one would show up. That was fair, but they didn't show up for the next whole sunny week and no one call me to tell me what was going on. Finally, they showed up and finished the job. The pavers actually did an amazing job. The backyard looks great. So, I would give them 5 starts for the product, but they scored very low on customer service. There was a complete lack of communication from their part and it was up to me as a customer to keep calling them and asking them what was going on all the time. No company should take 50% of down payment and disappear for months. I think they are good people trying to grow a business, so I strongly recommend them to work on their communication with their clients and, if something change after months waiting for the job to start, to offer the client the possibility of breaking the contract for a full refund.

They are fast and friendly when it comes to getting the deposit check, but don't expect them to keep any timelines (excusing weather-related issues) or to fix any issues they cause. I emailed them on April 27 desiring a quote. Steve came by that very day to show samples and took my deposit. He told me that they could do the job in four weeks, six maximum and that someone from the office would call in a few days to go over additional details. Never happened. I called three weeks later and was treated to the soothing voice of Kenny who apologized, and explained they were busy. Fast forward, they never told me when they were coming and surprised me one day by dumping a pallet of bricks in front of my garage (thank god my car was not inside). I asked them to move it. By the time the job was finally completed, they killed 1/4 of my grass with bricks, killed the grass outside of my property by leaving gravel/sand everywhere, and now there is a pool in my backyard whenever it rains. Kenny has been making excuses the entire time for missed deadlines and issues, citing that they are "busy." Kenny and Steve have been giving me the run around for over a month regarding coming to see it and providing a solution. I would not recommend this company AT ALL. They're probably not bad people, and the paved part looks really nice, but they obviously are growing faster than they can properly service their clients and having a pool for mosquitoes in the middle of one's yard is not desirable.

These guys do what the say and say what they mean. They transformed my driveway, yard, sidewalk, backyard into a showplace with cobblestone style pavers, a beautiful retaining wall with steps rising from the new sidewalk to the yard level. They created a raised staged area for the backyard pergola, and paved everything in between to create a seamless look and a peaceful retreat. They created steps to the rear french doors that allow me to open the doors to a view of the pergola and the dining area to create a large outdoor eating area and a place for friends to relax. These guys know what they are doing and do it well.