Metro Wood Works

Metro Wood Works designed and built a beautiful screened-in porch with Eze Breeze windows and a deck top. Steve was great to work with and a wonderful problem solver for some design issues we had. We are very happy with the finished product. The job took much more time to complete then we had anticipated, but the finished product was worth waiting for.

My apologies for the long review, but I think Metro Wood Works (MWW) deserves it! We had a need for our screened-in porch to be remodeled. The contractor that previously built the porch didn’t use pressure treated wood nor did he take precautions to limit the amount of water that would flow onto the porch (it’s a slab and ended up being lower than our pool). This created a large amount of water damage. We received several bids from various contractors. From the moment Steve Croxton arrived onsite, he was able to diagnose issues with the original build and make recommendations (he was the only contractor to do so – the others simply asked what I wanted and bid the job on those specifications). Steve was very upfront on what they expected to encounter and communicated potential issues that may arise during a remodel (one never truly knows what is behind a wall!). Steve provided us with different options and explained the pros/cons to each option (to include price differences). I really liked having someone work with us on the design vs. being handed a cookie cutter design. Likewise, he was very open to us using another vendor for carpeting (as we turned it from a screened-in porch to a multi-season room with the Eze-Breeze windows he suggested). They had a backlog of work, thus couldn’t start immediately (I saw this as a positive as I always wonder about the company that can start a large job that day!). Steve provided status updates and started earlier than expected. With construction, I always worry about a good sales team that simply pitches the work over to a subcontractor and is non-existent until payment is due. Steve was onsite either all day or several times a day to ensure everything was running smoothly with his employees. We did run into a weather delay (not their issue) and he asked if he could bring in a subcontractor to work side-by-side with his team to get back on schedule. It was evident even his subcontractor was hand-picked as they worked as one unit. During the remodel, they found termite damage (once the siding and old sheathing was removed). They immediately brought it to our attention and provided options. They rearranged their schedules/tasks and worked with our new termite provider so they could asses the situation. I liked that MWW readjusted to other tasks vs. leaving and going to another job. The termite repair required an entire window to be removed, framing replaced, the window replaced, and the inside plaster work redone. MWW completed the work and coordinated all of this to happen all in one day so the inside of our home wasn’t disrupted that evening. Most contractors would have left us with a piece of plastic over the window for days! The team member he used to fix the swirl plaster on the inside took his time and you literally cannot tell it was repaired (which is very difficult for swirl plaster work). A key item of a reputable company for me is problem resolution. During the planning phase, both Steve and I assumed on a color selection. Unfortunately, we didn’t notice the problem until the material was delivered. I brought it up to MWW and I was amazed how understanding they were (as we both assumed a different color). They could have easily been like most contractors and put that on the homeowner. Instead, they called the supplier and had my color choice delivered at no extra cost to me. I was not only impressed by this, but also how MWW took the time to point out how they document that selection on their new contracts to avoid any confusion in the future. I’m also firm believer in service after the sale. After completing our punch list and final payment, I noticed something I had pointed out verbally to the team (minor aesthetic item) that wasn’t completed. Most organizations would simply state the job was completed and request a change order for more $ to complete the work. MWW was out to my house within a couple of days to complete the task – no questions asked and were very polite. It's great receiving so many compliments on our porch!