Out and Out Original

Awful customer service. Please DO NOT purchase anything from this company. Furniture set arrived faulty, they quickly came to pick up the set and advised refund would be in my account within 3-5 working days, 14 working days later following several emails, telephone calls and messages left still no refund.

No a good experience with out & Out so far, damaged, badly mad furniture, with fixing missing. On top of it all, a company who don't seem to care. Please take my advice, shop else where.

Ordered the Santorini outdoor set on the Sunday night and it arrived the following Thursday. After ordering I saw a lot of bad reviews which concerned me but I have had no troubles at all. Very impressed with the communications (emails, text messages and calls) from both Out&Out and Furdeco who delivered the set. Currently it’s all unboxed and sat in my conservatory waiting for the rain to pass but the quality looks good and it is very comfortable :)

Perfect online furniture store. I strongly recommend Outandout for buying good quality furniture with less hassle. So happy and satisfied with the service.

53 minutes agoNEW Very poor quality furniture. Ordered table and chairs less than 3 months ago. Yesterday my husband (not heavy at all) sat down on one of the chairs and he was thrown to the ground as one of the legs broke. The metal had snapped! He has severely injured his lower back and bottom with heavy bruising and now cannot sit properly due to pain...contacted the company via phone call but it said inbox full..and emailed them to which we received an automated reply to say they are busy and it may take up to 5 days to respond. Do not order from here at all...very unsafe and poor quality.

This has been the worst experience I have ever had buying furniture. I ordered an extending dining table with 4 chairs. I was told the delivery company would be in touch to set up a date, and as we were moving into a new home, we managed to arrange a date to suit. All good so far. We move into our new home and our new neighbours come round to say they have received a delivery for us. 2 dining chairs... confused as I expected everything to arrive together. The table then arrives (as expected) the next day, but the delivery company have no idea where the other chairs are. I call Out & Out and they give me the name of the delivery company bringing the other 2 chairs. I call them and they have no idea who I am or what my order is. Say Out & Out have given them the wrong information. I go back to them and their answer is "we'll be in touch to confirm, but the chairs will be with you next week." Weeks pass and nothing. No email, no phone call, no chairs. I keep calling but no answer. I finally get an email back saying "this is the new company, try them to set up delivery" (this is 8 weeks after my order). I call them and again, they have no idea who I am and say they don't stock the chairs I email again to complain and eventually get a response with a tracking number saying "your chairs were delivered to a neighbour - this explains why you don't have them". Of course, they are talking about the first 2 chairs that arrived already. I email back last week but I've had no response. I cant speak to anyone on the phone because their answer machine is full. Genuinely cannot believe how awful this experience has been and that it still hasn't been fixed.

Bought the Bojan table - excellent product. Great service from order to delivery. Small issue with product resolved by Miles in customer service. Would use again and will recommend.

Awful experience. We ordered a garden furniture set on 19th April following a big promotion in The Daily Telegraph. On 29th May I got an email to say that our furniture was with courier and I was to contact them with any queries. Two week later I phoned the courier to be told that Out and Out had not yet supplied them with my order. Since then I have tried to contact Out and Out by phone and by email with no response. I have no idea if we will ever get our order.

I ordered a garden dining set on 7th April, it was advertised in the times magazine . After they had banked my money, I was informed that there would be a 5 week delay for delivery. 7 weeks later it still has not arrived, and they are not answering their phone or emails. Don't order from them unless it is cash on delivery

Out and Out Jokers - The Worst Customer Experience of a Lifetime This review is best enjoyed accompanied with the theme from Radio 1's 'Our Tune'. My story starts in early January 2018. After 10 years of memories it was finally time to say goodbye to our faithful Karlstad Ikea sofas. They'd been with me since I first moved into my former bachelor pad. As I have slowly changed from the young, single care free twenty something I once was, to the caring husband and father I am now, the stains and spills had slowly accumulated on my once beautiful, cream sofas. From the cheap beer, red wine and rum of the late noughties to the baby milk, Ella's kitchen pouches and occasional craft beer of more recent years, the beauty had faded and, sadly, the un-washable covers meant there was no bringing them back from the brink. It was over. It was time to move on. I felt it was time to leave Ikea behind and grow up. It was time for something beautiful, some craftsmanship and something built to last. Spoiler alert - none of this will happen, but we will be left £1000 out of pocket with no sofas. We bought two 'Olivia' sofas from Out and Out Originals in their January sale. We loved the style and colour - and at just over £1000 for the two it felt like a really good price. We were slightly apprehensive since we hadn't heard of Out and Out Original before, but were reassured by the company featuring in Elle Decoration and The Guardian. We also assumed that their 11k Facebook fans amounted to an army of happy customers, each one of whom is now living the dream after leaping into the great unknown. We hit the buy box, looked into each others eyes and dreamed of our future together with Olivia and the new adventures that lay ahead of us. The sofas arrived within a few weeks of ordering - an amazing turn around. With the old and battered Karlstad sofas banished to the dump we were so excited. Two lovely chaps quickly delivered and assembled the sofas. Then it got weird. The colour of the sofas was different to the colour on screen - what looked a cultured, on trend shade of grey on the website was as black as the night. I wasn't too happy but thought I'd wait for my wife to come back, and thus wouldn't turn them away immediately. The lovely delivery chap then got a bit pushy. He asked me to sign a couple of forms to confirm delivery details but upon reading them they were actually contracts that would waive my consumer rights. I said I wouldn't sign them and then he repeatedly requested me to do so. I continued to say no. I felt harassed and uncomfortable. He then produced another delivery contract and asked me to sign it - when it was the same one. He was trying to trick me. I felt like I was being conned. I said no one last time. He left abruptly. It was all very strange. With the delivery men out of my life I gave the sofas a full inspection. It was then that I realised that they were not the sofas of my dreams but the sofas of my nightmares. The cushions were misshapen, the fabric felt cheap and (as for the ultimate test) they were uncomfortable. These are the risks of buying online but Consumer Contracts Regulations enable anyone to change their mind within 14 days of an online purchase. After two hours in the house it was time to say goodbye. I called Out and Out to say thanks but no thanks and organise a return. I was asked if I had signed any documents (specifically the one that waived my consumer rights) - I hadn't so I could breathe a sigh of relief. They told me the colour is true to the website (which it isn't) and the cushions would bounce back into shape (which they didn't). Eventually and somewhat begrudgingly they organised them to be collected. I say begrudgingly because it took no fewer than seven separate phone calls to get them to pick them up. In the meantime we were sitting on the floor since we didn't want to damage the sofas in any way. My wife was eight and a half months pregnant at the time but this didn't seem to bother anyone we spoke to along the way. Everyone in the customer service team was as lovely as they were ineffective. I felt sick to my stomach that we would be stuck with these sofas. Little did I realise that there was a less desirable option which I now find myself in. The sofas were collected two weeks after delivery. For those two weeks me and my pregnant wife were sitting on the floor to avoid dirtying or damaging the goods. With the sofas now out of our lives we thought we could finally move on - however that would not be the case. A month and a half later we still haven't received our money back. With no sofas to sit on and £1000 out of pocket I can't help but yearn for Karlstad to be back in our lives and this whole episode to be one bad dream. Early this week we were twice promised that the refund would get sorted but nothing has materialised. We are hopeful that our money will eventually be returned. In the meantime we have some very lovely deckchairs in the living room. The good news is that in the middle of all this we welcomed our beautiful baby girl into the world - who is yet to experience the pure joy of sitting on a sofa!

Appalling and Incompetent Avoid this place at all costs. Order placed under pre-delivery and told 3-6 weeks for delivery. Not a word for 5 weeks and so we phoned them for an update. Rude, unhelpful employee barked that "order will be delivered 27 July" and to ring their courier if we wanted any more information! This was somewhat surprising given that our contract is with the company and not their courier. However, wanted to resolve so rang courier to get delivery slot and told between 10 and 2. Elderly parents waited in all day with no contact from either the company or courier. Finally phoned company at 1.50 to be told furniture "wasn't being delivered today" and again to phone courier to reschedule. Offered £40 for the inconvenience, which is quite frankly pathetic and laughable. Even this was only done after we chased them again and again. Told that owner Daniel Fairburn is "too busy" to speak with me to resolve amicably, what does that say about how they view customer service? Furniture has now finally turned up with marks and scuffs all over it and so will be returned. Whole experience is completely unacceptable. Would strongly advise anyone to avoid using and find alternatives who can be relied upon to deliver a positive customer service.

I ordered a beautiful armchair, waited six weeks (3-6 weeks anticipated) then they contacted me for delivery. I was not available on the day so they said they would rearrange. Then a few days later I got an email to say they were out of stock! What appalling service - obviously big flaws in their communication with suppliers or internally. I'm so disappointed too as I've spent 6 weeks showing people the picture of my lovely lavender armchair. So no I would not recommend Out and Out Original