Monroe Trades

I purchased a clothing rack that came with two pieces of wood that were not exactly what I was hoping for based on the online pictures. After I wrote a product review, Patrick reached out to me. It is SO RARE to find a business that is so honest and committed to customer satisfaction. Patrick kept stressing that he wanted me to be 100% satisfied. He sent me pictures of new pieces of wood and allowed me to approve the final stained product before he mailed the replacement boards. They were perfect! Exactly what I wanted. He did all this and mailed the boards out to me via FedEx with a tracking number within 2 days. WOW! He insisted that I shouldn't have to pay for something I'm not totally satisfied with. He was polite, helpful and fast when it came to resolving my original issue. He makes a well-built, beautiful product that I'm sure will last a lifetime. I recommend Monroe Trades completely and fully endorse their customer service. I have never experienced better.

Merchant was responsive for details & preferences of buyer. Details were clarified prior to shipping for customer satisfaction. Extremely easy correspondence.