GDFStudio

I ordered 2 of your gray poufs through Houzz on June 23rd. Only one (1) was delivered, but I was charged for 2. I contacted Houzz who contacted you and was told my shipment will be delivered by July 13. I have not received the shipment and the tracking says you never even sent it for delivery. It's been almost 1 month and I am very disappointed with your shipping and customer service responses.

I ordered an item three weeks ago, I have not received the item and I there is absolutely no update on the tracking form as to where the item may be. I have emailed Houzz twice and am still waiting on a response.

I bought the Sia sectional through Houzz from GDFStudio. Aside from the piece being low quality- minimal cushion fill, plastic locking mechanisms between sections that frequently comes apart, squeaky frame- one of the legs actually broke off within six weeks of use. Unless you're comfortable replacing the same piece of furniture eight times a year, go with a different company.

The absolute worst customer service I’ve ever experienced. A complete comedy of errors that started with them sending a broken stool, followed by them sending mismatched replacement parts (not even the same colors!) and ended with complete radio silence. Save your money, time and sanity and buy from anywhere else but this place. I’ve asked for a refund twice since they clearly cannot resolve the seemingly simple issue. Next step is the the Better Business Association.

I had a defective product from the Chinese manufacturer. It was not the fault of GDFStudio. They profusely apologized and immediately issued a full refund to me. I would definitely buy from them again. Excellent customer service.

Ordered these barstools and they were delivered to my door preassembled in less than a week! Great quality at a great price.

The one star is based on the customer service I have received so far. I ordered an umbrella from them, but it doesn't work on my patio. I need to return it, but there are insufficient return instructions online and none included with the original shipment. I have tried calling during business hours, leaving voice messages (twice) and contacting them online (again, twice) with no response. Does anyone know whether they perhaps went out of business/shut their doors? I would love to update with an improved rating because the quality of the item I received is actually quite good. I just wish they had the customer service area staffed! UPDATE: After MANY attempts to contact the company, they did finally answer their phones. I'm giving them back a star for offering me a full return (minus shipping fees) on my purchase. When I did send the package (with tracking!) they didn't refund me at first, I had to follow up with them again to make sure they did so. Way too much babysitting needed on my part. If you do need to contact them, I would just suggest doggedly pursuing it and you might luck out.

I received my item very quickly. I had an issue with something and the customer service was outstanding! I was very pleased in the end.

I purchase dining room chairs from this company last month. The chairs came ready assembled, very sturdy, reliable packaging, and look great!

The margin of error was too wide in the production of these chairs. I had to "play musical chairs" with fitting the inconsistently measured legs on the bases until the chair was finally close to stable; and also had to experiment with which back fit best to each seat. One set of screws wouldn't fasten into any of the casings in the back of one of the chairs! The fabric has too many flaws in it and I would not have bought them if I knew I would have muslin material upholstered chairs. The grains in the fabric are ugly and the colors are inconsistent. The pictures deceivingly show bright, clean, smooth material and I was disappointed when I unpackaged them. But the construction on them did not reverse or remedy the situation either.

I cannot sing higher praises of these guys and their quality of customer service. They went above and beyond and before I was even a customer. While quality furniture and a great deal means a lot, there is nothing more invaluable than great quality service and these guys get it. 5 stars and then some for Great Deal Furniture!

I own a coffee house in Boston, Ma. It has very heavy foot traffic and I found the chairs from Great Deal Furniture to be perfect. I have purchased over a dozen chairs in the past for their great value, and quality. The choice of colors allows me to change the look of my place from year to year. Last year I had the apple green with grey, and now moving into the red with grey, going to all red as they are replaced. Delivery is great, from west coast to east in a week, FedEx bringing them to the front door at no charge. Looking to open another location and Great Deal Furniture will be providing my seating. Thank you for the great customer service. John Doherty, Zume's Coffee House.