Durahold Rug Pads

I ordered a rug pad from Durahold Rug Pads several months ago and still have not received it. I contacted them by phone and was told they were backed up due to a recent COVID outbreak, but my order had been placed weeks before then, and was supposed to have shipped out within 5-7 days. I was assured it would be shipped out the next day and they'd send me a tracking number, but that was three weeks ago and I've received nothing. I've left several messages, none of which has been returned, and today I see their website is down. My payment was processed the day I placed the order, so now I have to try and recover it through my credit card company. Based on my experience, this is not a trustworthy company.