CITY FURNITURE - Fort Lauderdale

Initially we purchased a lot of furniture thru the Hollywood, Fl store. the salesperson assured us all pieces would be delivered and followed up with the backorder piece showing us a delivery date. We waited and waited then reached out to Cusomter service and they said the piece was no longer available. So we went to the Federal hwy. Ft. Lauderdale store and purchased over $5000.00 of a different style furniture. The salesperson order several of the pieces from another model which upon delivery we noticed. Had to re-order. Then the store was offering a promotion, (for every $1000.00 get $150 home decor credit). They did not honor this and were extremely rude over the phone. We have had terrible customer service and the store will go around every promo with whatever they want to tell you even though it's not what is on the website in writing. Also the price match if your purchase goes on sale within 14 days they don't honor either. After 2 months, the seat cushions on all seats lost their support, causing you to sink and difficult to get up from sofa. We contacted their Warranty Claims dDept., they sent out their Professional Technician who agreed with us and stated "the furniture looks like it's old" not new. When we contacted Claims Dept. they stated that its' normal wear and tear and they weren't going to do anything as their Professional Technician said everything was fine? We asked for a copy of the report(as it contradicted what we were told on-site) and they refused. BOTTOM LINE: you're stuck with your purchase because they don't stand behind their policies and customer commitment. /warranty. check out ALL the reviews from other outlets. They have a terrible reputation as a whole.

I purchased and entire condominium furniture set at the Fort Lauderdale store of City furniture. I worked with Rose. The prices were the best of all the local furniture stores. The furniture I chose was high quality modern with some extras that delighted me. My sales associate Rose was courteous, professional, honest, and knowledgeable. This is a superior furniture store.

I purchased a living room set at City Furniture. The salesperson we dealt with was awesome, delivery was awesome and the sofa and chair are awesome. Will definitely buy at City Furniture in the future.