Wall Theory

Nothing but issues from the first contact with them. They estimated how many panels I would need to complete my project based on my wall dimensions 8' x 8'4", surrounding a electric fireplace. I ordered and paid for 40 panels and 32 corners based on their estimate. My order was delivered but it was determined the product they ordered was not non-combustible compliant so I had to ship everything back. I then requested they refund my money. No one responded to my numerous emails. So I had to contact my bank to stop payment. Wall Theory then ordered the non-combustible compliant product and required me to pay again. This second order I requested only 36 panels and 16 corners be ordered. I finally got Wall Theory to refund me for the first order. I received the 2nd order. I was busy with other home projects and some health issues until 3 months later I was able to complete my project. I had way too many leftover panels (14) of them. I asked if I could return them and was bluntly rejected them stating it was over the 30 day limit for returns and that I approved their estimate of the number of items I would need so I'm responsible for the over ordering. I can not find anywhere where the exact dimensions for each panel and corner piece are documented, so how would I know how many of each I would need. I'm glad my project is complete and I will never do business with Wall Theory again and I recommend to anyone looking for faux stone wall coverings, go elsewhere. Very non customer friendly and a waste of my money.

We ordered the samples and picked the faux concrete 1/2" onyx panels. We ordered and received an email 2 days later that the panels were not in stock and it would be 4 to 5 weeks until ship. After a few emails back and forth, the rep said she canceled my order. I called her directly and she didn't read my email correctly. Upon speaking with her it was clear she didn't care if I ordered or not. She did apologize for canceling the order. However I decided I would not reorder. Started out wrong and I didn't want to deal with this type of service.