Signature Granite Company

Let me begin by stating that we have used Signature Granite in the past but we will never use them again. Signature Granite is not quality focused. It started with “Tom” the owner coming to measure for the granite. My husband had stressed the importance of providing no gap against the wall for the kitchen peninsula. “Tom” just measured with the tape measure. My husband made him make a template so it would fit right. My husband provided him with plywood and sander to make contours against the wall. Tom labeled it and took it with him. He used no laser, no mylar, just a tape measure. When granite arrived it was just a straight cut. They made no effort to cut granite to contour the wall. Their standard operating practice is just cutting and butchering the drywall to hide gaps. As you can see from the photos, my husband will have to build up the wall to cover the gap with tile. Now on to the one installer: We questioned him and he said twice, “I’ve been doing this for twelve years and I have never seen a straight wall, that’s basically as good as it’s going to get.” After stating that we were not pleased to just stop, the one installer said he would try to get a hold of the shop. No one answered so the installers grinded the granite and “made it fit.” They were not happy. Another area is around the sink. To make the granite match at the seam, they did not get it even around the sink. Very poorly installed. They also siliconed shut the three inch spice pull out. One installer even said, I don’t normally do this. I work in the shop. If by chance you are going to use Signature Granite, I would ask questions about their practices. It’s a lot of money to not be happy.

I was not happy with our whole experience with Signature Granite from start to finish. The receptionist were the only helpful, sincere and professional workers with the whole company we dealt with in our issues. First when looked into this company, they never mentioned what they traditionally do at all. They never mentioned where they cut, how they glue slabs together and what was expected if there were errors in their work. Remind you the owner took measurements and should have communicated for I do not work for their company so I don’t know standards. Not only that but still under renovation left slabs completely exposed after install. When expectations didn’t meet our standards they were very challenging to get to correct. When the technicians returned to the site only one of them was able to remain professional when they put grey glue running vertically in a slab of quartz that had mainly white with hints of grey running horizontally more so. They were able to get some grey out but it shouldn’t have been used in the first place. At least the grey should not be the main and only color used. While they did the seam, they didn’t ask me if I was satisfied with the job really but tell me that’s the best we can get, while leaving a smaller chunk of white glue sitting right in the slab. Not to mention glue was left on my new floor. Then while they were fixing seam, I noticed the slabs where they come together do not line up. There is a sharp edge and since up next against window the slab is sharp for cleaning. I had concerns. I also had a half an inch gap they didn’t either measure correctly or cut accurately and they have refused to make right or provide any materials to fix the job. I went right to one of the staff, Grant, who didn’t do anything and only tried to get me off the phone and say as little as possible. Redirected me to the person who referred him. Remind you, this companies issues are not to fall on the owner of the flooring company we worked with. As a staff, you need to be able to address unsatisfied customers and handle confrontation and compromises or redirect to someone who can. I had to put trim on the issue and it sticks out like a sore thumb. Had to pay someone extra for his time to fix the problem.To add to the list I have rust and grease all over the base of my slab!! Installers should have cleaned it and should have been caught! I also still have yet to receive the proper documentations on the quartz countertops along with the manufacture warranty. Then I also, don’t even know the breakdown detailed invoice of their services. I will never again go with this company and will think of them everyday I look at my imperfect close to $6000 quartz countertop.

We picked out our granite in August. It took them about a month to come and measure. After us calling repeatedly and never getting a response. In October they came to install, but didn’t bring brackets. After us calling again repeatedly ( our counters were only half done) wanting to know when they would be finished. Finally in November they came. Basically blaming the delay on us because of “how far away” we live from them. It’s 35 minutes. Grant was extremely unprofessional. We felt we were spending a lot of money to get the runaround. The countertops are great. The customer service is awful.

I am very disappointed in the material, installation and repair of inferior product installed by them. I asked to speak to the owner Tom but was told he will not talk to customers. That’s a very poor business practice. I would not recommend them to anyone.

Even though Home Depot uses Signature in some states, Signature is a less than adequate business. They over promise and under deliver. We purchased Tajmahal quartzite from them, that once installed cracked around the sink, was glued together with mismatched glue, and glued on the top where it lost its gloss. When confronted about our dis-satisfaction their resolution was to do nothing. I would never refer anyone to them or use them again. Their Neosho, Mo store is an excellent example of poor service and quality.

I have called the owner 8 times...he still has not called me back. He measured my countertop wrong and his installers have still not corrected the problem. Very Rude because he spent hours trying to re-cut the uneven pieces, and took it out on me. The office lady Margret has even been to my home and promised they would make it right, still haven't seen the owner back since the first day he measured to start the job. The 2 guys who did the install keep saying "this is the best we can get it" I have never seen work done like this, and I wouldn't be writing on here if Tom the owner would come to my home and make this right. This is a big investment and I don't have money to toss around.

owner is a young man that work hard to build his business but he also has to start paying attention to post installation customer service / which is now good for nothing / I call Co. office numerous times and ask Tom to return my call to resolve some installation issues but he never call back. So if you planning to hire this company keep that in mind, and second have in writing on your contract every thin that was promised to be done . In other case you will be charged extra.

Meticulous attention to perfection! Signature installed my granite countertops in my kitchen. My satisfaction was primary in our dealings. The patterning along the seam in the longest piece was matched perfectly making the seam blend without immediate identification. I have and will recommend Signature Granite to everyone who voices an interest in granite to me.