BMC Smoot

In 10+ years of renovating my circa 1900 house, dealing with Smoot Lumber (now Builder's First Source) is the worst vendor experience that I have had. I ordered a solid wood slab in Ponderosa Pine for a pocket door in a master bath addition; I received an MDF pre-hung primed door. Seemingly ever-present "supply chain delays" aside, my experience was exacerbated by key person dependencies, very poor follow-through and communication, and quite simply, utter incompetence on the part of Derrick Smith. In frustration, I attempted to escalate only to be told that Derrick was the only person that could "help" me!! While I ultimately accepted delivery of the inferior door while at the end of construction due to the extended delays without any ability to estimate an accurate delivery date, I requested to know the price of the inferior door for a refund of the difference. My written requests to Derrick Smith however went unanswered (Surprise!!).