Jerry The Handyman Inc

There were gaps in the hardwood floors in 3 different areas. We pulled up several boards and reinstalled them. The hardwood floor seams came back together--NO Gaps. The customer was pleased with the work. 2-1/2 months later they call and NOW the hardwood floors are buckling!! It has nothing to do with our workmanship. They expected us to do the repair for FREE. We are a small mom & pop company. Jerry does the estimates, jobs and in between figures the quotes. We have a 4 hour block for quotes because he is going from a job to the quote. If a problem occurs he is focused on the problem at hand. So its not easy for him to stop in the middle of a problem and call a customer. The customer (the nanny) had a bad attitude when Jerry arrived and demanded we fix the problem. We will NEVER do work for this person again. We have been in business for almost 15 years and very seldom do we run into customers like this. We have a very high standard of quality work & customer satisfaction.