UCM Carpet Cleaning Bethesda

This has been the truly worst experience in carpet cleaning in my entire life. First, it took them 3 weeks to clean my rug, much longer and many phone calls more than expected initially. They never called before delivering the rug and I found it outside my apartment when I came home. To my great shock, the rug appeared completely different from the one I had asked them to clean and I initially thought that in the cleaning process it got severely damaged. I reported it back to them and shared the receipt of purchase and the pictures of my rug, asking for compensation. They never came back with an offer, and then eventually after more phone calls they said that the rug they had delivered was the wrong rug! I asked for my rug to be delivered immediately, but they initially said they didn't know where it was ! Eventually, after more conversations they said they knew where it was and would deliver it on Thursday morning ! I told them that that is not convenient to me, and they said they could do it on Thursday afternoon. Anyway, I have no words for the lack of professionalism of this firm. They clearly don't know what they are doing.

These guys provided great carpet steam cleaning services. And they are pretty affordable too. I’m very pleased with the results and I’ll be using them again in future.