D. A. Burns & Sons Inc

The manager, Banny, and staff worked with me to work out the kinks in shrinking rolls of fabric for us. They have now finished 8 jobs for us and they do a gorgeous work - and very reasonably priced. Banny and the staff are unfailingly pleasant and helpful.

I have taken many rugs here to be cut to size. Wow. Always beautifully done! It has been a revelation in home decorating!

I received great service. The staff member was knowledgeable and took the time to answer my questions. Price was fair and my rug looked and smelled clean. I will be back.

Bringing my rugs to D.A. Burns was the worst customer experience of my life. Originally, I messaged via Yelp for a quote. I made it clear that two of my rugs are from Lebanon. No prob, says DA Burns, they'll clean them. I bring them in. Jim H. does my rug intake. He gets in a nice bit of mansplaining to me about how my rug is curled and I should take better care of it. I explain that it's very old and my father got it for me from Lebanon and that's it's handmade. He writes up the order for my rugs. The day before I'm set to pick it up, the cleaning department calls to saw, oops, Jim H. Messed up. This rug isn't one we should've cleaned. We cleaned it thinking it was a machine made rug (hmm, didn't I tell Jim it was handmade in Lebanon?) but it isn't, and as a result it's now covered in faint pink spots. No apology, but could be keep it another week to try to remove them? Sure. A few days later the same guy calls back- the dye migration isn't budging. I say I'll pick them up but I want to speak to the manager when I get there. I show up and who do I get? The cleaning department who called me twice (and still never apologized for their mistake). He explains over and over that he did his best and he thinks it's clean. Okay? Should I be impressed that you did the one thing your business is for? He refuses to apologize or back down about their mistake, so I ask to speak to his manager. This guy comes out with a photo taken "at intake" that shows pink spots. Funny, the photo I took the same day and sent to DA Burns for an estimate has no such spots. I tell him I'm flabbergasted that him, Jim, and the cleaning dept have all refused to apologize and instead just make the excuse that it's a rare type of rug. Almost as if I didn't tell Jim it was handmade... he says "I'll apologize" and then argues with me some more. He argues with me for a full 20 minutes, talking in circles about how the rugs are clean, how no one else would've cleaned this rug because of its fiber type (ok?) how no one would import this rug (yes, as I told Jim while he was busy talking over me, my father brought it home for me) before I just ask for my rugs so I can leave. D.A. Burns doesn't care about making the customer feel heard, appreciated, understood or cared for. Go elsewhere