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We appreciate feedback and communication from our clients in order to help our business grow and develop. This was an unfortunate situation where the terms of the warranty as set forth in the contract between Scape Outdoor Design LLC and Moon Sapphires Realty LLC were not understood.

Justin McCallon, representative of Moon Sapphires Realty LLC, notified us via text on Friday, February 3, 2023 that the Ecopool we had installed was leaking. We sent a technician on the following Monday, February 6 to assess the situation. Upon arrival, our technician observed major alterations to our electrical work. Another party had "tapped into'' our electrical setup for the pool and hot tub equipment in order to install an additional piece of equipment. Our technician has photos of what he found upon arrival.

The electrical work for the Ecopool and hot tub were subcontracted to a licensed electrician, L&R Electrical. Their work was warrantied directly to us as the general contractor on this project. It was stated in the contract between Scape Outdoor Design LLC and Moon Sapphires Realty LLC that any alterations would void the warranty. Our electrical setup was built to handle only the pool and hot tub we were contracted to install. Mr. McCallon informed us that the 3rd party installed a pool wifi controller. This should have been done by a licensed electrician who understood the need for a separate source of power.

The plumbing issues described in Mr. McCallon’s complaint were very likely caused by the electrical alteration (power was then improperly distributed to our equipment). The plumbing issues were reported to us 2 days after freezing temperatures in the area. If the pump is not working, the plumbing pipes are likely to freeze during such cold temps.

Mr. McCallon was upset about the malfunctioning equipment and expensive repairs needed. He reported that his 3rd party contractor blamed us (Scape Outdoor Design LLC) for having a faulty electrical setup from the start. Our licensed electrician, L&R Electrical, would have been willing to warranty the work if given the opportunity. Unfortunately our contract with them was void as a result of the alteration. Mr. McCallon reported to Scape Outdoor Design LLC that a 3rd party pointed the finger in our direction, as is common in the industry.

Mr. McCallon was a pleasure to work with during the construction process. However, his request that we cover the repairs costs performed by another party were unreasonable and outside of our contractual obligation. We can only derive from Mr. McCallon’s requests that he was unaware of the terms of our contract, specifically regarding the warranty process. The warranty was for 3 years and was a standard and fair warranty.

We take tremendous pride in our workmanship and client relationships. We feel this review is inaccurate and unfairly damaging. We recognize that there are going to be situations in business and in life that are unfair, and hope the comments and positive reviews from our other clients will provide evidence on how we operate.

We welcome any questions related to this negative review.

Janet Roe, Owner
Scape Outdoor Design LLC

Thank you Peggy! It was a pleasure working with you.