DUCTZ of Raleigh

Called. DUCTZ of Raleigh to come out and clean / sanitize a bathroom vent that had birds in it and to repair the vent. A tech came out to inspect for an estimate. The price was acceptable and got an appointment for a couple of days later. A couple of hours before our appointment time the tech called to reschedule for the next day. The next day the tech showed up 25 minutes late. Right out of the gate we were concerned as this guy seemed impaired. He had no hardware to do the repair with him and the little baby ladder he brought was not nearly long enough to reach the second floor vent? He informed me that the repair would be and additional cost? We were puzzled because he came out to inspect and it was clear we wanted the vent hood replaced? We had to reschedule as he had no hardware and the wrong ladder. Upon walking back to his pick-up truck, which was clearly his personal vehicle, I noticed a half empty liter bottle of rum in the bed of his truck. He got very nervous and exclaimed "That is for after work". After he left I called the owner who said he would be out at the end of the day to take care of the job himself. He never showed up and we haven't heard from him.