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Sobre nosotros
The leading voice in lighting, design and technology, Lightology is the largest retailer of contemporary lighting in the world. Always evolving, never static, we keep our finger on the pulse of art and design, collaborating with the biggest names in the industry and selling a robust variety of vendorsāfrom European imports and boutique originals, to big box and everything in-between.
Our online store, brick-and-mortar Chicago showroom, certified team of experts and tech-forward design services are here to help you shop with confidence, answering any questions you may have along the way. Whether you need help with lighting layouts, replacing track heads, or looking to browse the latest lights from around the globe, we are your one-stop shop.
Visit our showroom at:
215 W Chicago Ave
Chicago, IL 60654
Servicios prestados:
Lighting Design, Lighting Sales, Outdoor Lighting Design
Zonas de trabajo
Arlington Heights, Bedford Park, Berwyn, Bridgeview, Chicago, Chicago Heights, Cicero, Crest Hill, Elk Grove Village, Elmwood Park, Evanston, Forest Park, Forest View, Glenview, Harwood Heights, Lincolnwood, Lyons, Melrose Park, Niles, Norridge, North Riverside, Northbrook, Oak Lawn, Oak Park, Palatine, River Forest, Riverside, Schaumburg, Skokie, Stickney, Summit, Summit Argo, USA
Premios:
2024 ARTS Awards Showroom of the Year 2018 ARTS Awards Showroom of the Year 2017 Residential Lighting Showroom of the Year Award 2017 Inc 5000 Fastest Growing Private Companies 2017 Showroom of the Year from Lighting & Decor Magazine
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Detalles de la empresa
Nombre de la empresa
Lightology
NĆŗmero de telĆ©fono
+1 866-954-4489
PƔgina web
DirecciĆ³n
215 W Chicago
Chicago, IL 60654
Seguidores
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3 premios Houzz
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ValoraciĆ³n destacada
User
PuntuaciĆ³n media: 5 de 5 estrellasjust now-Edit We already had one of the Zbar floor lamps from 3 years ago . Bought from a different seller. My husband wanted another one since he loved the one we have so much ! When I checked prices Lightology had the BEST price ever !! Cheaper thaLeer valoraciĆ³n completa
84 valoraciones para Lightology
MƔs reciente
PuntuaciĆ³n media: 3.9 de 5 estrellas3.9|84 valoraciones
Calidad de trabajo4.0
ComunicaciĆ³n4.1
Valor4.0
Kelly F is great as so many of my questions are answered on the spot. Lightology has a nice selection of light fixtures with most recent technology in lighting .
Thank you!
Sandra M
7 de Agosto de 2023
Non responsive customer service. They sell products they do not have in stock and no lead time available locking in your payment info without any notice they to not have the product
2 de Agosto de 2023
We have purchased several items from Lightology and all of our experiences have been excellent. Staff are friendly, patient and knowledgeable. Service is excellent and pricing is competitive! Lightology is our go-to agent for all our lighting needs.
During my most recent purchase, I worked with Chelle VanWassenhove who was both responsive and efficient. Quality customer service is alive and well at Lightology!
7 de Marzo de 2023
aska_laskowska
PuntuaciĆ³n media: 1 de 5 estrellas
HORRIBLE EXPERIENCE! Weāve purchased several light fixtures, one order didnāt arrive. After waiting for over a month I gave lightology a call and found out that it has been delivered few weeks earlier, so itās too late for me to make a claim! I asked for a proof of delivery, it took them few days to email me back, and delivery address was wrong! I pointed that out and still waiting for their answer. Be aware, their customer service is terrible, they give their customers 72 hours for returns or claims form the day it was delivered, but they donāt let you know about that when you place an order! Very disappointing, I will never buy from them again.
1 de Diciembre de 2022
Great help in chat. They help develop solutions to complex lighting challenges. Thanks very much for the timely response.
27 de Octubre de 2022
NAINOA Architecture & Interiors
PuntuaciĆ³n media: 5 de 5 estrellas
Shannan was amazing! Service above and beyond. Friendly and helpful. I had the info I need, I felt Shannan really cared about my problem.
30 de Septiembre de 2022
Usuario de Houzz-699331653
PuntuaciĆ³n media: 5 de 5 estrellas
Shannan P. was very helpful with answering all my question with several light fixtures! :) I would like to have her help me next time as well.
29 de Septiembre de 2022
Usuario de Houzz-485936978
PuntuaciĆ³n media: 5 de 5 estrellas
Great research on the product I needed and offered to get back to me after reaching out to the vendor.
13 de Septiembre de 2022
Patty Azzarello
PuntuaciĆ³n media: 5 de 5 estrellas
I had a great experience here. Particulary with consultant Chelle. Very knowledgeable and made sure everything went smoothly with my purchase. She went out of her way to make sure everything was OK with my order. The store has a wonderful showroom, and the website is very comprehensive. I will always check out Lightology when I have lighting needs.
9 de Septiembre de 2022
Rebekah Nicole Interiors
PuntuaciĆ³n media: 5 de 5 estrellas
Shannon P was super helpful, quick, and responsive. I needed information on multiple sconces. She makes the shopping experience easy... 5+ stars! :)
8 de Septiembre de 2022
Michelle Schneider
PuntuaciĆ³n media: 5 de 5 estrellas
The Chat option with Shannon P was very helpful to me for sizing of lighting on my different size vanities. Thank you!
2 de Septiembre de 2022
Michael McBean LLC
PuntuaciĆ³n media: 5 de 5 estrellas
shannan was responsive and helpful. not only assisted with the project details but also account services. and explained a few of the finer specifications to a relative newbie.
17 de Agosto de 2022
Carol DiNolfo
PuntuaciĆ³n media: 5 de 5 estrellas
I highly recommend Lightology. They have a great selection of brands and styles. In addition, they provide excellent customer service and support!
12 de Agosto de 2022
V Design Houz
PuntuaciĆ³n media: 5 de 5 estrellas
Wonderful experience with the customer representative!
explained everything in detail and gave additional options for what I was looking for. Very patient with my additional questions.
Very satisficed with my experience
8 de Agosto de 2022
Usuario de Houzz-827574483
PuntuaciĆ³n media: 5 de 5 estrellas
Fast, Kind, thorough. Knew the technical details and was able to suggest options, offered follow up research and future contact.
13 de Julio de 2022
Usuario de Houzz-761751485
PuntuaciĆ³n media: 5 de 5 estrellas
Worked with Shannan from the online Chat support team - as our Sconce did not have installation instructions. Shannan immediately sent us the instructions to install our sconce lighting.
The support was very helpful, professional, and really quick
Thank you!
5 de Julio de 2022
Usuario de Houzz-824802919
PuntuaciĆ³n media: 5 de 5 estrellas
Shannan was great! Very speedy, very friendly, definitely an asset for your company! I was struggling very much, but I got a very prompt answer!
1 de Julio de 2022
Kathy Weeks
PuntuaciĆ³n media: 5 de 5 estrellas
Kelly!!!! Knows so much about lighting. The kind of things that I wouldn't have come close to guessing. Knowledge about aesthetics and the technical side. Amazing.
28 de Junio de 2022
Usuario de Houzz-783339944
PuntuaciĆ³n media: 4 de 5 estrellas
Great Job, Very Responsive. Great Customer Service, my issue was sorted out in no time flat. Keep up the the good work.
12 de Mayo de 2022
Rooke Creative
PuntuaciĆ³n media: 5 de 5 estrellas
great selection and offerings. Just what I was needing for our more modern project.
Will use again in the future.
3 de Mayo de 2022
jeremyperry
PuntuaciĆ³n media: 5 de 5 estrellas
Most excellent customer service! Discovered we needed a replacement after finally opening a box we received months ago. We sent a picture of the issue and were promptly sent a replacement with no hassle.
28 de Abril de 2022
Usuario de Houzz-837591348
PuntuaciĆ³n media: 5 de 5 estrellas
Audrey was great and helpful. They were able to answer all of my questions regarding tax exempt status. Thanks again.
28 de Abril de 2022
Usuario de Houzz-553415822
PuntuaciĆ³n media: 5 de 5 estrellas
Quick and very easy to work with - thank you very much for help on solving the back order issue.
22 de Abril de 2022
Usuario de Houzz-229974159
PuntuaciĆ³n media: 5 de 5 estrellas
Audrey S. was able to answer my question about a fixture's available voltage very quickly. Love the live chat option.
13 de Abril de 2022
Usuario de Houzz-424362041
PuntuaciĆ³n media: 5 de 5 estrellas
Excellent Customer Service. Very helpful to research out of stock items and contact the manufacture for lead time and availability.
Thank You
25 de Marzo de 2022
Usuario de Houzz-785318877
PuntuaciĆ³n media: 1 de 5 estrellas
This is with regard to my Order #: 874146. I ordered four light fixtures and one of them arrived damaged. They have no customer service number to call and the only process they have is to submit a damage report and to wait up to 3 business days for a response. Well, I'm on business day 4 and still no response. They have an online chat function and I've chatted daily with 3 different customer service representatives. They all tell me that they will send an email to the folks who handle the damaged items. But I'm still waiting.
Most other reputable companies enable you to simply print out a return label to facilitate the return of damaged items. Lightology doesn't do that, so here I am waiting for someone to get back to me in order to initiate a return and a replacement light fixture.
This is very poor customer service and I regret having purchased these four light fixtures from Lightology. I checked around and these fixtures are available from other reputable companies like Bed Bath and Beyond and Home Depot.
24 de Marzo de 2022
Usuario de Houzz-432523271
PuntuaciĆ³n media: 5 de 5 estrellas
I am excited to receive my light that I ordered. It was back ordered but is now on its' way. Customer Service has been very helpful and I understand that there are shipping delays due to COVID, etc.. Customer Service is easy to reach and responds quickly.
24 de Marzo de 2022
Usuario de Houzz-40371449
PuntuaciĆ³n media: 5 de 5 estrellas
Customer Service Rep responded almost immediately and found the required information very quickly. He/she answered my question fully. Thanks.
23 de Marzo de 2022
Usuario de Houzz-491336963
PuntuaciĆ³n media: 5 de 5 estrellas
I bought most my lighting fixtures from Lightology in Chicago. One of the bathroom fixture glass case was broken when it arrived. I contacted my sales rep and quickly the parts department person Ally took over the case. They are very professional and responsible. The new glass case arrived coupe of days ago with the perfect condition. It's amazing to have such a wonderful experience to do our big home project with such professionals [sales, parts etc] who are there to help you. I want to thank "Lightology Chicago" !
18 de Marzo de 2022
Luumi Design
PuntuaciĆ³n media: 5 de 5 estrellas
Sometimes it's hard to find someone who is patient and answers all your questions. I am an interior designer in the Bay Area and cannot be an expert in all things. When clients want detailed answers to products, it's great to find someone who will help you dig deep so that you can get back to your client with confidence. The first rep on my chat passed me to Kelly Flaugher and she answered all my questions and provided links to the products I need. It was an extremely helpful chat sessions.
16 de Marzo de 2022
jeanetterfinn
PuntuaciĆ³n media: 5 de 5 estrellas
Lightology chat very productive & agent most knowledgeable
I look forward to hearing the delivery date as soon as vendor provided
15 de Marzo de 2022
Usuario de Houzz-381189063
PuntuaciĆ³n media: 5 de 5 estrellas
The agent was very helpful in finding something in stock when the item I ordered was backordered. Thanks again
4 de Marzo de 2022
Leah Ervi Design
PuntuaciĆ³n media: 5 de 5 estrellas
Online chat associate, Audrey, was very helpful & prompt with her response. Thanks again!
- Ervi Design Team
Scarsdale, NY
3 de Marzo de 2022
The Regency Group, Ltd.
PuntuaciĆ³n media: 5 de 5 estrellas
Fantastic live chat service. Was able to get the information and results I needed right away. The team put me in touch with the correct person and I was able to place an order easily.
3 de Marzo de 2022
Usuario de Houzz-566993756
PuntuaciĆ³n media: 5 de 5 estrellas
I received excellent customer service through the live chat. Lightology also carries quality products. I would definitely recommend them.
22 de Febrero de 2022
Usuario de Houzz-816095800
PuntuaciĆ³n media: 5 de 5 estrellas
The support was simple to get in touch and the employer there was good as the support, straight to what I needed and resolver fast.
7 de Febrero de 2022
Usuario de Houzz-782584430
PuntuaciĆ³n media: 4 de 5 estrellas
Easy access to info, easy to order, very professional.
Did not like phone access, did not put me through to a live person - tried 4 times. On line access best.
4 de Febrero de 2022
BARBATELLI Signature Interiors
PuntuaciĆ³n media: 5 de 5 estrellas
Kelly at Lightology chat was great. Very helpful and she honed right in. She emailed me all of her suggested links. Yay! Thanks Kelly.
2 de Febrero de 2022
John Griffith
PuntuaciĆ³n media: 5 de 5 estrellas
The chat function was great. The chat agent was able to answer all my questions and place the order for me!
25 de Enero de 2022Ćltima modificaciĆ³n:25 de Enero de 2022
Kara Pally
PuntuaciĆ³n media: 1 de 5 estrellas
HORRIBLE! Bought a light fixture for over $500 and used a licensed electrician to install it. The light fixture never worked. Shipped it back to Lightology for a refund but they refuse to refund it, claiming the electrician did something wrong. He did not. He did a full commercial renovation for us and this is the ONLY product that had any issue. He followed the instructions to a tee and even called Lightology for additional support when it didn't work. I'm livid and out $500. DO NOT SHOP HERE. Their customer service is horrible and they will rob you blind.
6 de Enero de 2022
Keith Imper
PuntuaciĆ³n media: 1 de 5 estrellas
Very poor customer service. An antiquated delivery system that never updates. Everytime I order from Lightology, it's longer than expected (even before the pandemic), and the information is never correct. When one does speak, or message in this case, with customer service they get your information completely wrong. Just order your fixture somewhere else.
15 de Octubre de 2021
Drew Voelsch
PuntuaciĆ³n media: 1 de 5 estrellas
Absolutely terrible customer service. Dealt with a lady named Alyssa Barton. She quoted us 3 times. First quote given $19,000. The she quoted again because she made a mistake on shipping and it now costed $20,000. Paid for them in full. Then two weeks later sends a email stating she mistakenly misquoted the shipping cost again and says the extra shipping cost is $6,700. Completely rude and would not try and fix the situation or make it up in anyway after they had taken my money. Stated she already was giving us a discount since we were going through a licensed vender. When I asked how she could have made this big of a mistake she stated that she did not know.
Then I called the store and spoke the the chief customer service officer Ray Perez. He stated that they did make a mistake and that they werenāt willing to eat any of the mistake made. Then the gentleman proceeds to tell me that they will take the money Iāve already given them for the specific lights I ordered and find me new ones. I stated I did not want new ones and that Iām extremely upset that Iāve been misquoted 3 times now and I feel that I had a terrible experience with this entire process. He does not offer to help or give a solution but make the situation right. I then offered to split the shipping costs and he tells me that lightology wonāt pay for the other half. So I requested a refund and he says well we wonāt be able to process the refund right away because we donāt write refund checks so Iāll have to wait. Wait till when?
Worst customer experience I have ever had making a major purchase. I will never spend a
27 de Agosto de 2021
Claire Park
PuntuaciĆ³n media: 1 de 5 estrellas
I experienced the worst customer service ever.
The delivery took 4 weeks from the order date.
However, the lighting was used one that has lots of scratches and the inside packages were opened and dirty.
I requested the return to Lightology right away. They responded after 10 days and didn't proceed the return process even though I provided the pictures of the lighting and all the information for it. I have to call them every time to proceed it. Still I didn't receive the refund for 4 weeks since I asked the return even though Lightoloy received my return package in their facility.
28 de Enero de 2021Ćltima modificaciĆ³n:28 de Enero de 2021
Crissy Barnett Donovan
PuntuaciĆ³n media: 1 de 5 estrellas
The worst customer service I have ever experienced. I had ordered a pendant in August 2020 and by December had not received order. I contacted Lightology and they told me it had been delivered November 24th and had been signed for as that is the only way they will deliver. I told them that was impossible because no one was at my home during that as my husband and I were in Florida. Upon that discussion Lightology emailed the delivering slip from the trucking company showing a signature of no one I knew. Obviously the pendant was delivered to the wrong address, but Lightology kept standing by the delivery company. Next step I had my husband check our Ring Security camera and it showed no deliveries on the date Lightology claimed delivery. When I called back explaining I had video footage I was promised by "Christian" his manager would call the next day after speaking with delivery company. It has been 6 days and I have had no calls from Lightology. Moral of the story if you expect customer service and for Lightology to look out for their customers you will be disappointed. I can't wait for their written response to this review, because "we are sorry to hear..." will not cut it with me. Buyer beware.
25 de Enero de 2021
just now-Edit
We already had one of the Zbar floor lamps from 3 years ago . Bought from a different seller. My husband wanted another one since he loved the one we have so much ! When I checked prices Lightology had the BEST price ever !! Cheaper than 3 yrs ago. The light was ordered Oct 28th and came today Nov 13th. I did have to call and get them to send the tracking number but that wasn't hard at all and Ken Vick LS principal was wonderful and got the info to me in seconds. I'm so glad we bought this lamp from Lightology.
13 de Noviembre de 2020Ćltima modificaciĆ³n:18 de Abril de 2024
eric hazen
PuntuaciĆ³n media: 1 de 5 estrellas
Does not allow returns once you open the box. Purchased $4k worth of lights that are cheaply made and they will not accept a return.
10 de Noviembre de 2020
B R A D J E N K I N S I N C
PuntuaciĆ³n media: 1 de 5 estrellas
No product support. I need a replacement part for a "Lightology" branded item. Should be a simple request. No response after almost 2 months of repeated contact attempts. Needless to say, my client is livid. You should consider shopping elsewhere for much better customer support.
4 de Octubre de 2019
Niamh Black
PuntuaciĆ³n media: 1 de 5 estrellas
I ordered a light on 09 May that Lightology said was in stock. They delivered part of the order the three smaller lights but not the large pendant ($1200) that comprised the bulk of the order. I called on May 15 and they said it was the manufacturer they had listed it in stock. When I pointed out that I ordered from them and not the manufacturer they said that their stock list only reflects what the manufacturer tells them. I placed the order with Lightology, despite the same lights being available elsewhere specifically because they listed the items in stock and had the quicker quoted delivery estimate. They said the item would now ship on 30 May. When I called today to ask whether the item had shipped they told me it wasnāt available until 22 June so I cancelled the order. I asked for a confirmation of my cancellation via email - not an unreasonable expectation given payment and email control only 39 seconds- I was told by a Wendy in customer service āI canāt discuss refunds on the phone. ā When I didnāt receive an email confirmation within an hour I called back and after getting customer service again I was transferred back to Wendy. She said she needed confirmation from the manufacturer that they would process my refund. I pointed out that while I appreciated they have internal business practices my order and payment were to Lightology and not to their manufacturer at which point she started shouting that she doesnāt have access to my credit card details and thatās not how refunds work and hung up on me. All I wanted at this point was email confirmation of a refund and cancellation of my order. Their customer service is rude and quick to hide behind processes, they donāt take responsibility for their customers and are not transparent in their dealings - avoid at all costs. Now have no order and no refund or confirmation.
4 de Junio de 2019
Barbara Feldman Interiors
PuntuaciĆ³n media: 1 de 5 estrellas
Terrible company. Fixture arrived broken, was returned immediately, almost a month later still waiting for my refund. A complete runaround.
1 de Mayo de 2019
Usuario de Houzz-4412030
PuntuaciĆ³n media: 5 de 5 estrellas
This is the place to go. Forget the rest . Ask for Mr. Hopper, donāt work with anyone else. Insist upon Hopper , donāt work with anyone else. He will give you everything you need and more. Beautiful design, quality, and
Exceedingly professional. My wife is so happy
4 de Febrero de 2019
eric hazen
PuntuaciĆ³n media: 1 de 5 estrellas
4 weeks after they accepted my return I have yet to receive any confirmation or credit. I would not purchase anything from this company. There are plenty of reputable options so stay clear of Lightology.
4 de Diciembre de 2018
Jason Stimack
PuntuaciĆ³n media: 1 de 5 estrellas
One week shipping took 6 weeks. Not a reliable source so had to find a substitute product. Charged me $150 to return the product that they were a month and a half late on delivering. Won't be using or recommending them again
14 de Junio de 2018
DANE AUSTIN INTERIOR DESIGN Boston & Cambridge
PuntuaciĆ³n media: 1 de 5 estrellas
DO NOT USE #lightology ā They have no follow-up, no follow-through and no customer service to speak of. Weāre having issues with an order placed several months ago. The order was ālostā and supposedly re-shipped but still has not arrived to the receiver. We canāt get the reps to call us back or email us with any information. Such a frustrating experience. Weāve been dealing with issues for over a month. We will not be using lightology again.
5 de Abril de 2018
Alina Halloran Design has worked with Lightology on a number residential lighting projects. They have an excellent range of styles and prices to suit a variety of tastes and budgets. They communicate well on the timing for orders and have great customer service as well. It's a pleasure to partner with them.
22 de Enero de 2018Ćltima modificaciĆ³n:11 de Abril de 2024
Aubri Them Interiors
PuntuaciĆ³n media: 1 de 5 estrellas
I'm an interior designer and industry professional who placed thousands of dollars worth of product orders for my clients via Lightology in the last year. To complete a client's Master Bath project, I ordered a set of Sara Double Sconces and a single Sara Sconce, to accompany a prior order, already installed, of the same. When the light fixtures arrived, they were in a satin nickel finish, not a chrome finish as needed. I contacted my sales rep numerous times to remedy the issue and swap the fixtures for the correct finish. Erin dodged my emails and phone calls and finally passed me off to the "customer service" rep. After many repeated attempts at contacting this rep, I was finally advised they would need to process a return on the fixtures in the incorrect finish before they could replace with the correct fixtures. They encouraged me to place a new order for the correct fixtures prior to the return being completed, to expedite the process. In good faith the return/exchange would be processed, I did so - ordering another $2000 in the same product, correct finish.
I had to fight for several weeks to maintain communication, and retrieve return labels for the return fixtures. After many emails to the CS Dept and many unreturned phone calls, I was finally was given the labels and prepared the fixtures in the incorrect finish for return. I returned these fixtures via UPS with tracking.
Two weeks after the fixtures were returned to Lightology, I still had yet to receive a refund for my orig. $2000+ purchase. I, again, called and no return phone call. I emailed. A couple of days later, I received an email indicating the return could not be processed because the vendor would no longer authorize a return. Lightology is in possession of the $2000+ worth of paid product and refuses a refund.
This company is beyond unprofessional, peddling additional sales and promises of exchange and/or refund, only to leave you high and dry, and out thousands. I will never order from Lightology again, and highly encourage any future customers to steer clear of this deceitful company. The absolute worst level of service I have ever encountered.
9 de Noviembre de 2017Ćltima modificaciĆ³n:6 de Septiembre de 2020
Marty Flaska
PuntuaciĆ³n media: 1 de 5 estrellas
Zero customer support, would never buy anything from them. My order was in the price range of 10 thousand dollars. Two of my lights stopped working after an hour. tried to get the sales rep on the phone for over a week, I tried the owner, was told he was on personal time and could not call me back, the store manager told me they're to busy to call customers they run their business thru email. Email won't fix my fixtures, I called the manufacture directly and finally started getting answers to get a fix. One of my other fixtures arrived cracked in half, still could not get a return call. My location is less than a mile from their store, I wonder how they do with out of state customers. I have a choice on where we spend our money, they won't get another penny of mine.
7 de Octubre de 2017
Garrett Mitchell Interiors
PuntuaciĆ³n media: 5 de 5 estrellas
Lightology is our fav place to shop for that 'just right' light fixture for every room and area in the house. Huge selection, fair pricing for designers, great service starting with our saleperson, Moises (completely helpful and technically knowledgeable), to the helpful (and fun!) folks at the warehouse. ALL positive exeriences!
12 de Junio de 2017
Isolina Mallon Interiors
PuntuaciĆ³n media: 5 de 5 estrellas
I have worked with Lightology for many years and my experience with them has been extraordinary. They know the product well, have a great brand selection, their prices are very competitive and they never object to returns. They always meet the deadlines, are extremely helpful and what I like most about working with them is that they are very friendly.
6 de Junio de 2017Ćltima modificaciĆ³n:6 de Junio de 2017
Atelier Armbruster
PuntuaciĆ³n media: 5 de 5 estrellas
We have been working with Lightology for the past 3 years and we love their light fixtures! Their customer service team is efficient and responsive. When we have occasionally had issues with some of their items such as damage they have worked quickly to replace them for us. We recommend Lightology for their quality and team.
16 de Febrero de 2017
Jill Maremont
PuntuaciĆ³n media: 5 de 5 estrellas
Lightology has the best selection of light fixtures in Chicago. I know whatever I am looking for, I'll find it there. Their staff is friendly and very knowlegeable.
12 de Enero de 2017
PROjECT. interiors
PuntuaciĆ³n media: 5 de 5 estrellas
With each space we design, a variety of lighting types are selected to create a beautifully balanced atmosphere. We prefer to choose fixtures that elegantly relate, rather than overtly match. Lightology is the perfect showroom to fulfill these needs. Picture a space in your home for entertaining ā a show-stopping suspension fixture hangs overhead while crisp, masculine picture lights illuminate a wall of art and pair of sophisticated sconces make your bar glow. All of those needs can be met and exceeded with one trip to Lightology. You can also find balance within your budget. Splurge on an iconic OR up-and-coming designer piece then accent your space with other classic fixtures that wonāt break the bank. And one of our favorite Lightology picks is the custom Linear Lighting by Edge Lighting. Choose your own lengths and either suspend them perfectly straight for a classic, architectural moment or hang more than one, angled at random to add volume + fun to any space. We love what they do!
11 de Enero de 2017Ćltima modificaciĆ³n:22 de Enero de 2017
j lloyd lloyd
PuntuaciĆ³n media: 1 de 5 estrellas
Complete waste of money, we had them come to our house to give advice on lighting. Totally worthless! They couldn't suggest size of chandelier, she said "I don't know a few feet tall". They didn't know g9 bulbs come in led, suggested we replace all the switches instead for proper dimming. No information on lighting color, just said that different brands can be different colors. Not good pricing. Very slow with ordering. Don't pick up their phones. Always suggest a higher cost solution when something better and cheaper available. Go to crest lighting! I learned they give free inhome consultation, are much kinder, and have same products.
30 de Octubre de 2016
Toni Lesowitz
PuntuaciĆ³n media: 2 de 5 estrellas
They carry a beautiful selection of lighting but the service leaves a lot to be desired. Scheduling delivery took an endless series of calls. They recommended Intellis for installation and when that became a disaster for me it the problem their referral caused for me "wasn't their problem." An expensive fixture arrived damaged and no return call. I used to be in love with this store, now, not so much.
4 de Octubre de 2016
Rejuvenate: a remodeling company llc
PuntuaciĆ³n media: 1 de 5 estrellas
Poor customer service sums it up by what might be one salesperson's inexperience. The salesperson refused to visit the job site to assist in explaining the layout she designed for the track & monorail lighting and said that she was unable to provide any drawings or diagrams of her plan.
My client (also in the industry as a designer) was sold materials that would not work in conjunction with each other (wrong wattages) in her condo and was then asked to pay a restocking fee of 50% for returning the parts. In addition, she would have to pay for the correct parts rather than receive a credit or exchange for the incorrect parts that were sent. Parts were missing from the order which was delivered to the job site and the salesperson then wanted someone to pick up the missing parts at their warehouse. My client reluctantly drove the incorrect parts across town and collected the missing parts from the warehouse.
15 de Septiembre de 2016
Workshop90, LLC
PuntuaciĆ³n media: 5 de 5 estrellas
Lightology is a great company that has been around for a long, consistent time. I used their products for multiple projects for many years and really enjoy and pleased with the outcome of services and products. I highly recommend Lightology and encourage their innovative products.
30 de Julio de 2016
cipelino
PuntuaciĆ³n media: 5 de 5 estrellas
Great selection and affordable prices. Helpful and knowledgable team.
I purchased several lamps throughout the course of the year. Would definitely recommend them!
29 de Febrero de 2016
Fredman Design Group
PuntuaciĆ³n media: 5 de 5 estrellas
For many years, Lightology has been an invaluable industry partner of Fredman Design Group. Jeff and the team consistently surpass our expectations by steadily providing exceptional service and a kind of attention to detail we can rely on. Like us, Lightology, is committed to the notion that all things are possible if we stand for everyone's success. All the while doing what we love and being inspired by what is still to come. It is with this belief that we look forward to partnering with them into the next 40 years.
19 de Enero de 2016
123 Remodeling Inc.
PuntuaciĆ³n media: 5 de 5 estrellas
Lightology is a go to partner of ours. When our clients are looking for the special element we only need to make one stop. Their staff and inventory are unrivaled. If you are looking for that special accent element... look no further.
Visit their super convenient showroom at 215 W. Chicago Avenue, Chicago, IL 60654.
17 de Septiembre de 2015
Atelier036 - Architecture,Interior Design,Lighting
PuntuaciĆ³n media: 5 de 5 estrellas
Great service, knowledgeable and responsive sales consultants. We purchased entire lighting package for our clients, all delivered on time to project site.
11 de Agosto de 2015
George Lowell
PuntuaciĆ³n media: 5 de 5 estrellas
So many great options- great customer service and always many options for my budget!
Sales people know the products , and always find me what I am looking for!
29 de Julio de 2015
gramercy2013
PuntuaciĆ³n media: 5 de 5 estrellas
I initially contacted Lightology regarding a single light fixture for my modern contemporary new build. I found the team there to be so knowledgeable and helpful that they rapidly became my first point of call all the "wow" electrical features. I never thought I would buy such high-spec products online (you usually want to see the stuff first right?) but the Lightology team really helped me with my choices and I was delighted every time. I've had numerous compliments on my fixtures and I'm always delighted to recommend Lightology.
Fantastic customer service, great products, great prices and really top notch advice. I will definitely use Lightology on my next project.
11 de Abril de 2015
lhirschtritt
PuntuaciĆ³n media: 1 de 5 estrellas
Customer service is horrible! I would not purchase anything from them again and would not want anyone to go through what I have. I placed an order for a light fixture online and was told I would receive it in 2-4 weeks. After 4 weeks I called to follow up and was told that it would be another 10 weeks! No apology and only a very small discount offered. Had I not been proactive and called no one would have ever notified me. After that next 10 weeks I still had not received my fixture so called again, only to learn it would an additional 10 weeks, meaning the light was going to take 24 weeks total instead of the original 2-4 weeks I was quoted. And again, not only was there an additional delay but had I not been proactive and called no one would have informed me. Even with the additional delay I was not offered any discount from Lightology. I don't care how good their selection is they do not deserve to have customers if they is how they treat people. They did not follow up with me once, even after saying they would, and have offered less than 5% in discounts to compensate for the massive delay. I will never be giving them my business again.
11 de Febrero de 2015
I have 6 different items ordered and 5/6 shipped but never heard about the last item after leaving messages and emailing. Also none of their low cost incandescent bulbs worked on arrival although they are normal on appearance. Packaging was good, and the lamps ordered came quickly. Bulbs were another story.
10 de Febrero de 2015
Wonderful service, incredible expert staff, great showroom with so many lights and fixtures. I found exactly what I was looking for - beautiful pendant lights.
6 de Febrero de 2015
Blahnik Properties
PuntuaciĆ³n media: 5 de 5 estrellas
Lightology is a great source for unique and affordably priced lights with a convenient showroom in River North. Several of my clients have purchased lights from here and have been pleased.
10 de Octubre de 2014
Gary Lee Partners
PuntuaciĆ³n media: 5 de 5 estrellas
Lightology is a excellent lighting resource for both design professionals and end consumers. We have sourced from Lightology for various projects over the last 15 years. They have an eclectic assortment of fixtures and a responsive staff.
19 de Agosto de 2014
Customer Service and order processing by Lightology, is inexcusable. The phones are not answered when messages are left, they are not returned. Orders are processed in a random vague way that leaves the customer randomly weeks apart receiving packages with NO communication from the company in any manner.
Here is my experience, I placed on order on April 29, 2014 and received a confirmation email, my card was charged, the items in my order were indicated to be in-stock in either the store or the warehouse. I deliberately selected my volume to match the availability. Due to the fact that this order was for an art show I needed it in a time sensitive manner so when on May 4th came I and I heard nothing from the company. I called worked my way through the phone tree and got to the web order personās voicemail I left a detailed message including order number and return phone number. No contact! So on May 6 I tried email. I got a response that the order would be shipped in 7 to 10 business days. So to make sure I was not confused I asked from today or 7 days prior when the order was placed. The email response was for from the date I inquired about my order. So I sent another email letting them know that if the order could not be here by that Saturday to cancel it!
The next week I got 2 separate packages with a few bulbs in one and one in the other. Fast forward to May 28, 2014 when I received yet another package with 5 bulbs. Clearly the cancelation had not been recorded. So I called and called and called 16 separate calls through the phone tree starting at 3:55 pm (EST) until someone answered. That person of course was not one who could help but she transferred me to the ācorrectā person. Someone whose extension went straight to voicemail not five minutes prior.
Finally a human but a very unhelpful one she could not explain why the order kept coming and asked if I had received two bulbs today from the warehouse? When I said no she said oh then do you want me to cancel them? How could I have received them if they never shipped?
In all of this NOT once has the company contacted me to send a tracking number to tell me they had a backorder problem or anything else!
The bulbs I order are special LED ones and that is why I selected a company that had such positive reviews. BUT clearly this unprofessional, incomplete manner in which they have handled my order indicates that there exists. Systematic fatal flaws in their filament and customer service processes that and unacceptable.
28 de Mayo de 2014Ćltima modificaciĆ³n:30 de Mayo de 2014
Have purchased lighting from this company for the past 10 years. They are by far the most courteous in Chicago and have been very responsive to questions and concerns that I have had.
19 de Mayo de 2014
soccerdood22
PuntuaciĆ³n media: 5 de 5 estrellas
I have been buying fixtures from Lightology for years. The service has always been amazing! They are always so professional, knowledgeable and helpful! Anytime I am in the Chicago area I always make a trip to their showroom. I have never seen anything that compares to it! You must see it for yourself, you will be astounded. I always recommend to anyone in need of lighting to use Lightology! You will not be disappointed!!
15 de Mayo de 2014
Leslie Glazier @ Properties
PuntuaciĆ³n media: 5 de 5 estrellas
Lightology is such a gem of a place in Chicago! Their store's display's are fantastic and their staff is beyond helpful. We purchased most of our lighting for our home from Lightology. If they didn't have something on the floor, they were quick to locate tear sheets and websites for our review. Pick-up was super easy. Their staff is extremely knowledgable and helpful. I would highly recommend Lightology to anyone looking for one light or a complete new project.
30 de Septiembre de 2013Ćltima modificaciĆ³n:14 de Enero de 2014
KG Designs
PuntuaciĆ³n media: 1 de 5 estrellas
I spent full retail on a greater than $1000 fixture and was sent a previously opened, damaged, used item with missing parts!!!!!!
13 de Agosto de 2013Ćltima modificaciĆ³n:13 de Agosto de 2013
Comentario de Lightology:
We were disappointed to determine that this customer wrote a negative review on Houzz rather than contacting us first to remedy the problem. We reviewed the order and determined after some investigation that the product shipped was unfortunately pulled from an āopen boxā stock area and as such, was shipped to the customer by mistake. To fix the situation, we immediately shipped the customer a brand new item and, as compensation for the inconvenience, offered him an additional store credit towards a future Lightology purchase.
BeckerWorks
PuntuaciĆ³n media: 5 de 5 estrellas
The Lightology showroom is one of my favorite places in Chicago.
Most of the lighting in my own home comes from Lightology, and I always recommend it as a lighting resource to my designer and architects customers.
1 de Julio de 2013Ćltima modificaciĆ³n:14 de Enero de 2014
Basia Frossard Projects
PuntuaciĆ³n media: 5 de 5 estrellas
I have several Lightology fixtures and a great monorail setup in my apartment. When it comes to lighting, I would simply never shop anywhere else. Their showroom is one of a kind, the fixtures are all exquisite, and the staff really know their stuff.
14 de Junio de 2013Ćltima modificaciĆ³n:17 de Junio de 2013
Lightology is a lighting showroom, and lighting website unlike anything else I've ever seen. I've always had a passion for lighting, and decided to see what I could do to add a little style to my house, my sister's place, and my neighbor's place.
They've got a tremendous selection in the showroom, and great salespeople that helped me make what turned out to be perfect selections for a whole bunch of different areas. Did kitchens, a hall, a bedroom, and even some cool stuff for my neighbor's deck!
If you've never been to the showroom, you really should pop by, and ask if you can see the rooftop garden. If you can't make it, try the site. Some really cool lighting is there!
30 de Marzo de 2013Ćltima modificaciĆ³n:30 de Abril de 2013
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