Copper Lantern Lighting

After numerous attempts to try to solve the problem with this customer and after 46 emails back and forth from order date to today, we have tried to accomodate him to no avail. We delivered a perfectly good, top quality, custom made lantern with plexiglass. What ever the customer used, or his contractor used, to clean the glass was abrassive and left scratch marks on all four panels. We sent out 4 new panes, at our expense, even though we knew the damage was caused by someone other than us back on May 22, 2018. The customer claimed there was a cut mark on one of the new panels we sent them and he, or his contractor, could not figure out how to fit the new panels into the fixture. We asked by phone and by email on June 27, 2018 to send us photos of the damaged plexiglass. We also explained that the panels needed to be worked into the lantern one by one because they are a difficult fit to make. We never heard back from the customer until yesterday, November 28, 2018, when he finally produced photos as requested. We could see that the scratch was caused by a razor blade. Even if the plexiglass was damaged in shipping we require photos to submit a claim within 2 weeks of delivery, and that never happened until 5 months later. I even offered the customer that I would pay for replacement glass to avoid further shipping problems and that I would provide dimensions so that he could have a new panel cut locally at a glass shop in his area. It is always our company policy to bend over backwards to solve any problems with customers that may arise, that are very few and far between, but this customer has been very difficult to deal with and cannot be pleased. Copper Lantern Lighting