Your Helpful Plumber

Atrocious. Our project involved installing a new gas line into our third floor unit, and was described as simple plumbing by his first plumber who did a walk through, and measured the job out in early April. I phoned them, and before the end of the day, I was talking with and walking with Steve, and he spent a good hour here promising me he was excited to get the job done, and this was his sort of work which he took pride in doing. He wanted an assistant to help on some of it, to get the job out of the way quicker and basically to hold a ladder. I routinely climb around on ladders for work, and get that. Great. We go to make our down payment to get the job going. I am told they cannot process credit cards, and will not be able to for a week. We finally relinquish to get things going and get a date back in April to finish. I forget why Steve could not actually finish. But he tried to show up. Twice. The second time, It was going to be Terry, and him doing it. Day of happens, and I have a text from Steve asking if I had heard from Terry. Two no shows, day of. I have also now set a day aside from my work to be there to give them access to the parts of the building they need open. I also find out this was Steve's last job with Terry Bateman, and his company, and I would now need a new plumber to come in to finish this. They also no show on me, and I have to reschedule, and they also no show on my partner while I am out of town. After she took a personal day. They have measured the job three times now, and have not shown up and blown off a promised eta to work four times. Again. They cannot finish the job when it comes to being assigned to do it. Even after over the several site visits, he and the people he was contracting out to do this job they insisted it would not be a problem. Two holes. A few corners to turn. A ladder to climb for some length to drop, and it would take them about a day and change to finish. Two months later. Terry was now proposing to return our deposit. We agree this is the best way to end our time. HE DID NOT ACTUALLY SEND IT. He lied. Rather than dishing about what a terrible I worked it out that Terry would finish this job personally, and that we would go on our way with my not having to divulge in what a terrible person to work with he actually is where the rubber meets the road in finishing up. We worked out what times would work, and what was going on. Terry also promised me he would personally show up on time; June 13th, 2017 to finish this job he accepted back in April, and has a down payment to finish and he is now over two hours late, and he is not answering his texts, nor his phone. I recommend you avoiding Your Helpful Plumber like a disease.