Milani Plumbing, Drainage & Heating

I used to like Milani Plumbing. I used to know the old owner but he passed away. I still remembered the old owner used to greet every customers in the Burnaby's office. The customer service was friendly and I let Milani Plumbing take care of all my plumbing issues in all my rental houses. However, the customer service is really terrible now. I booked an appointment with Milani on July 4th between 10am to 12pm. Thus, I canceled all my meetings in the morning and was waiting for the plumber to come. He did not come at 12pm. Then, Ron on the dispatch called me and rescheduled my appointment to July 5. The appointment is from 8am to 10am. Ron assured me that the technician would come and there was no need to receive a confirmation call. Again, I canceled all my meetings in the morning. I did not walk my dog. I waited until 10pm but the plumber did not come. I called twice and attempted to reach Ron at 10am. He was busy and never returned my calls. I called Milani Plumbing again at 10:45am and found out my appointment has moved to 2pm to 4pm without my prior knowledge. Milani Plumbing does not value my time. Milani cancel and reschedule my appointments without any of my prior knowledge. This is a terrible company now.

DO NOT HIRE I contracted Milani to provide and install a new furnace, hot water tank, and a/c, including acquiring all relevant permits, and passing city inspection. I paid the first half deposit on March 14, 2022 of $7,000.00 Installation took place March 23rd. The techs who came made clear they were not sure how to install the furnace piping and venting, and what they did “would not pass code.” They left the job with the following issues unresolved: a. There is a drain pan under the hot water heater draining into 1 ¼ inch pipe that drains directly onto my driveway. b. The emergency drain on the hot water tank is currently designed to drain into the pan. The mechanic said that this will not meet code in Richmond. c. The condensate from the furnace piped into the drain pan under the hot water heater and dumping onto the driveway d. As the mechanic said that this will not meet code, he le] the drain pipe to the furnace unglued e. Instead of running a bx14/2 wire from the switch to the junction box inside of the furnace, they put a jumper wire in. f. The a/c coil is currently draining into a condensate pump installed in the middle of a doorway running off an extension cord that pumps the water into the drain pan of the water heater, and dumps onto the driveway. g. The mechanics said they didn’t have tme as they had to go to the next job to connect the fresh air intake into the I was back and forth with Milani for a month to try to get it fixed. Techs and a manager came 5 times, each of which required me to take a day off work. Each time, they were unable to fix it. Despite the work not being complete, Milani charged my credit card the second half of the contract stating “work was completed” when they clearly knew it was not. I believe they did this to prevent me from switching to another company or requesting a discount given all the problems. I did not agree for this second set of charges to go through, and it is a fraudulent claim that the work was completed. There is still no permit, either. I have now had someone else complete the work. This cost me over $8,000, and I lost income from 5 days of work, aside from all the aggravation. I have the manager and the tech on audio recording saying that I would receive a refund. I also have them saying the work is not complete, yet Milani has refused to refund my second half of payments, and have tried to gaslight me (oh it's a rough in, oh it's just a little thing, oh yes we have a plan and we'll fix it, yes we'll issue a refund, etc.) and force me to continue with them by saying they will not complete the pulling of the permit, even though that was supposed to be done BEFORE the work started. This has cost me an additional $3000 to get the gasfitter who completed the work to get bonded and pull the permit.

If you live in a building run by Pacific Quorum Properties, ensure that you are allowed to use Milani Plumbing in your strata rules before you book them for your job. Because of our buildings extremely bad experience with Milani, we will be implementing rules for our strata, and it is in the process with Pacific Quorum Properties to ban them from doing plumbing work in any of their buildings. On April 23, 2021 we booked Milani to remove our two bathroom and one kitchen taps so that our new sinks and counters could be installed. Because it was done on a Friday, and under mount sinks were being installed with adhesive, the taps would be disconnected over the weekend and reinstalled when recommended on Monday. The plumber was very friendly, but had only been in Canada doing plumbing for 2 weeks. He removed our bathroom sinks, and notice that the shut off valves were original and did not tighten very well. The flaw here was that he decided to bring parts to fully seal off one of the bathroom sink pipes, but not the other. The unsealed pipe leaked a day later, flooding our bathroom, into the unit below us, and into the strata common property. Now you would think that with such an obvious oversight on the part of an inexperienced plumber, that led to a serious leak that something would be done about this by Milani. No. Because the amount was under their insurance deductible, Milani has denied any and all responsibility. The customer, the strata, and a poor lady below us who had nothing to do with any of this, were left to pay our insurance deductibles and just live with it. Our Property manager even reached out to management at Milani, and have received a response, but again no apology or acknowledgement that leaving a bare pipe from 1996 open over a weekend in a strata unit might not be acceptable work. On top of this, our kitchen tap was installed with the handle backwards, and the hot and cold attached the wrong way, which seems very minimal after all that, but to further drive the point, a totally different plumber was sent by Milani to "fix" the other plumbers work, and he couldn't get it right either. This company is irresponsible and hires inexperienced plumbers. Do not use them.

The job was to disconnect the dishwasher and cap the supply & drain pipe. The job was not complete in the 1 hour period and I was billed $200 (rounded up) for an incomplete job. At $200/hr one would expect a 20 minute job to be done in the allotted one hour period and to be done right. Plumber was not prepared to complete this very very simple job. I am extremely disappointed with this service. 02Feb2021 Update: I've spoken with Chris at Milani and he reviewed the issue with me and sent a second plumber to complete the job that should have been completed the first time. He said I wouldn't be charged for the second visit because the first plumber was new and wasn't prepared to complete the job. 10Mar2021 Update: The company double charged me without even the courtesy of providing a billing. Very sad. In the end it cost $400 to disconnect a dishwasher. I'd never use them again they are total scam artists.

From beginning to end, working with Milani was seamless and such a positive experience. The representative I spoke with on the phone was informative and helpful and I was able to get my garbage disposal fixed within a day or so. My technician Darren was professional, kind, and good company while he replaced the unit. Highly recommend!