Jerry's Plumbing and Heating Co.

Great service. Always on time and provide professional service at a reasonable price . Friendly tecnitions who are properly certified And trained.

I have two unpleasant experiences with this company. 1) I used a local website to purchase a plumbing deal for toilet installation. When they arrived, they told me that they were unfamiliar with my toilet and that the coupon "should have read" basic installation only. Well it didn't, so I wasted a day off work thinking I'd get my toilet installed. I requested a refund and called it a day. 2) Jerry's was the subcontractor used by my home warranty company when my air conditioner stopped working last year. They sent three inexperienced service men to my home. They complained that they were supposed to be helpers only and didn't know why they were sent to my home. They had no dolly, no gloves, and limited tools. They attempted to remove the old unit for hours before smashing it and taking it out in chunks. They then drove across my lawn to bring the new unit as close as possible. They still were unable to carry the unit to the installation spot and had to borrow my dolly and gloves. Once the new unit was in place, they started reading manuals and making calls to figure out how to install it. Several hours later, after getting the outside unit in place, they could not link it up with the interior heat pump. One of the helpers was trying to hook it up and burned wires in the interior unit and actually started a small fire. At that point, the attempted to contact Jerry. They couldn't reach him. So, they told the warranty company that I needed an electrician. The electrician came out and told me I was wasting his time because I needed a heating and cooling specialist. Jerry's then came back out and claimed there was a problem with my thermostat. They changed it and the unit still did not work. They came out again, tried to hide the damage they caused to the interior unit, and informed the warranty company that I needed a new interior unit as well. So, after two months without air conditioning during the hottest months of the year, several unpleasant conversations with Jerry's (they tried to claim the melted wires were already there before they serviced the unit. Mr. Jerry never came out in person.), and an investigation launched by my warranty company, another company called Harbor air came to my rescue. Their service provider took ten minutes to discover that the new unit still had the seal on it and had never had coolant added as Jerry's had claimed and charged for, that it was improperly connected to the interior unit, and that the wires had been improperly connected in the interior unit. He was able to fix and repair everything in less l Than an hour to get the unit up and running. Needless to say, after having the most miserable summer ever (I had surgery a week before the a/c went out and was stuck in the house recovering the entire time.), I will never use Jerry's again.