Regal Granite

I ordered two Silestone vanity tops. They took 6+ weeks to come in. After they were installed the issues started piling up. Firstly, they were streaked with something and looked awful. We gave the owner the opportunity to try and clean/fix them. He used 2 toxic substances, one being acetone that he squirted from a Gatorade bottle. This did not work. Second, the measurement for the faucet holes was done before the backsplash was added and when the taps were installed they hit the backsplash when they were turned. We asked that everything be removed and after several days/attempts to make contact this was done. He suggested he take the tops and our Restoration Hardware sinks back to the shop the “safely” remove the sinks...which he then broke and will not pay for. The icing on the cake was when we noticed the acetone he dripped down the side of our brand new oak vanities, which ate the finish off-of course he denies this! I have NO idea how this unscrupulous company stays in business! I guess there are few “after sale”complaints selling gravestones!

We contracted Regal Granite to install a quartz countertop back in December during one of their sales. We informed them that were still waiting upon the lower cabinets in our kitchen renovation and we wouldn’t be able to install for about 6 weeks. They were fine with our timeline and informed us they had no problem with the delay. We contacted Regal once the cabinets were ready and Paul came out that night for the template. The install was completed a little less than 3 weeks later by Paul and an associate (sorry forgot his name but a nice guy). They were both great and friendly although I felt sorry for them lifting those large pieces of stone up the stairs. They laid carpet through the hallway to protect the floors and began the install. They did their best to make everything square and as close to the walls as possible. Unfortunately people who build houses today don’t believe in square anymore so I don’t envy their job of trying to fit a square peg into an un-square hole. At one point during the install I noticed that one side of the stove was a little off center. Paul said it wasn’t a problem and proceeded to cut the stone on site to make it fit. Later he noticed that one of the measurements was off a little so they reloaded the stone into the truck and took it back to the shop to make sure the cut was done cleanly on their shop saw. They were back within the hour and completed the install. Overall the experience was very good with Paul addressing my concerns and rectifying anything that was not quite right. I also had no issue dealing with the staff at the store, Shannon and Erica, who for me were very friendly and helpful. I see some bad reviews about Regal but as everyone knows, people rarely write in when things go well, they only comment if they have complaints. Thanks Regal for a great job.