Quartz Depot

Quartz Depot was the biggest mistake of our kitchen renovation. DIY quality for professional price. The installation team damaged our cabinets and tried to cover it up and leave the jobsite without notifying us. They have no CNC machines or templating tools, so they just cut into our drywall to close gaps on the wall, but they don't bother doing this consistently, so our overhang is wildly varied. I provided a list of problems/concerns to them via email but when the warehouse manager and fabrication manager arrived on site to review the installation, they had nothing but bewildered stares at one another. They did not even bother to introduce themselves. I'm not even convinced they saw my email since they have not directly answered anything I brought up there. I spoke with an owner, and she could bring nothing to the table other than waiving the remaining 25% of our invoice balance, which I declined because I am not seeking any sort of remittance. She also proposed that they void the contract and come remove the slab. I also declined this because they were unwilling to cover the repair costs that would incur due to the removal. Tile was already installed above the counter and the install team put caulk on the face frames of our brand-new painted cabinets to "secure" the counter. Quartz Depot clearly doesn't prioritize quality or use professional standards that other fabricators commonly do. After all this, our $30k kitchen renovation is now going to cost an estimated 50% more to remove this counter, repair and replace our base cabinets and walls. We'll then need to hire an actual professional fabricator who uses CNC and templating. My advice to potential customers, STAY AWAY! There are other fabricators in the area who charge the same price and have CNC machines and who template your kitchen. If they have a CNC and template process, they will gladly show you!