Platinum Tile and Stone Inc.

We are so thrilled with the renovation of our master bathroom. Lukasz from Platinum Tile was professional, precise and affordable. We chose very large tiles, 6 feet by 3 feet and had difficulty finding someone reliable for the job and price. He did waterproofing, tiles on our shower walls, shower floor, 1/2 the walls, bathroom floor, quartz niche for shampoo and quartz trim for the shower glass. He detailed the costs, the tile layout and the deadline. His work is very high quality at a great price. He was prepared, good clean up and finished on deadline. He was very accommodating to our ideas and provided great suggestions for an absolute stunning bathroom. Would highly recommend him and can't wait for our next project with him. Planning on renovation of another bathroom and re-tile our whole main floor and kitchen.

Worst experience ever, a complete nightmare!! When we first met Lukasz to go over the project we were very excited to start working with him he seemed professional and reliable. The moment the project started he became the worst contractor to work with. I've worked with over 20 contractors in the past year on our home renovation and never felt so frustrated and uncomfortable with anyone before. He left the project half way done without even discussing it he simply sent a guy to pick up their stuff and left without saying anything, left the door open, lights on and garbage in. He is extremely unprofessional he would say he will come x day and then on the night before or the day of he would cancel and reschedule for a later day or week, he would also show up late and work different projects at the same time so there was minimum focus on any. He sent a guy to do the job with no experience, we had wood looking tiles and they were installed as any square tile. He had to redo everything again which he offered to do but he wanted to only cover $2 sq for the new material and stop the project for 2 weeks when my tile was $7sq! And I had told him we were On a tight schedule. After much discussion he agreed to pay one like mine. He obviously did not even pay for it as he left us hanging. Lukas was arrogant and disrespectful, has zero customer service and does not know how to deal with people at all. He kept blaming his guy for the mistakes when we hired his company not his employees. He gave us a price for some things on the first day we met and then changed after once the project was done also with materials that he was providing. He was taking forever on our project because he would send his guy to work for couple of hours only. We had different tiles for around the kitchen and the washroom to installed and went over it with him like 4 times cause they would just not listen or pay attention, I even printed out everything in detail and pinned it on one of the walls for them to see and you would think that after having to redo the entire floor they would be more careful well on the day the guy came back to redo the tile which he didn't even finish, I had to go over the details again as he had not even taken a look nor lukasz had discussed with him and still did not know that we were doing different tiles all around. I also specifically told him to mixed the old and the new tiles as they were not all the same as I could not find the exact tile anymore and he just did whatever he wanted. I was very much frustrated with the entire project but most importantly with the attitude and disrespect from the contractor. No matter what price you offer and how good or bad you do the job the way you treat people says everything about who you are as a company and as a person. A company should not be rated and chosen by only on when things go smooth but how they deal with issues and mistakes. Clearly this company and this person does not have any idea what it is to be professional. This company is not reliable and does not have respect for their customers do not recommend it at all.

My husband said" I love it" A contractor who is here to do other work said" I see a lot of tile laid and this is well done" My designer said "I really like all the seams and the way he placed the tile" We would have this company again and recommend them. Luckas came when he said he would did the work quickly. Was pleasant to have around and was very accommodating.

I have ordered tiles from this company. Very professional service, good product, punctual and friendly. I am thinking to have a deal in the future.

We ordered slate for our home reno from Platinum Tile and Stone. Their prices were the best I could find, it was easy to order online from their website and Lukasz was very helpful with keeping us updated on the status of our order. Delivery was very quick and I have no reservations recommending Platinum as a tile/stone supplier.

Wonderful job for my family room stone custom shelve. Very easy to communication to get what I need and very neat and clean install. Nice job.

Lukasz Pluta did an excellent job cleaning and resealing the grout in our shower stall. He was prompt and efficient.