Loch Tile and Flooring, LLC.

Very unprofessional! Right away there were so MANY red flags with working with Michael Loch. Michael kept pushing back our project date from a couple weeks to eventually pushing it out a month later than what was originally planned. It was very frustrating trying to get ahold of Michael, he would take days and weeks to reply, we would literally have to email his wife to get answers. He overcharged us on so many things, the demolition of our bathroom was close to three grand and only took him a day to do! He wasn't helpful or willing to explain prices when we asked for explanations on the costs of things. It was either his way or no way at all! Michael put the trim up in our bathroom before it was even painted or stained, which is unprofessional because now we have to paint/ stain the trim while it's up and I have to be extra careful so that we don't leave any drip marks or get it on the walls or floors. Also Michael didn't even replace the trim around the bathroom window or door! During the demolition phase he threw away our new faucet that we had bought a few months prior without even asking us if it was okay to throw it. We had to buy a new faucet and he didn't even reimburse us for it. When Michael was "all done" remodeling our bathroom we noticed that he left holes in our wall where the pipes went through it because he measured the sheetrock wrong and refused to come back and cover the holes!! A few times when Michael would come he would bring his family with him and they would sit outside our house in their vehicle while he was working inside. This was very unprofessional and inconsiderate. Michael Loch does mediocre work and charges way too much. Our expectations were not meet and I am so disappointed with this experience.

Loch Tile and Flooring was recommended to us by a contractor that replaced our roof and gutters. Michael arrived to asses our project and give us the information we needed to make a decision. We were very impressed with his level of professionalism and thoroughness with the minor details that we would have overlooked or not even thought of if we had taken on this project ourselves. He was very accommodating with our schedule, especially given we were asking for installation near Thanksgiving which is hectic time for everyone. The project took three days to complete but never interfered with our daily living. We are very pleased with the work and would definitely recommend Loch Tile and Flooring.

We are very pleased with the work that Loch Tile and Flooring did. They did an excellent job, and the attention to detail was great! The floor looks amazing! There were no surprises, they stuck to the estimate and completed the job when promised!! If flooring needs come up in the future, we will go with Loch Tile and Flooring!

Loch Tile was very professional and knowledgeable in tiling my bathroom. They were there when they said they would and had excellent workmanship. I would call them again for a tiling/flooring project.