Great Rock Granite & Marble

Buyer Beware, I’m so disappointed, we walked into the showroom of a local business, a very nice place and very nice people. Having problems with The Home Depot I decided to shop around for a small granite counter top. They were $20 a square foot cheaper so I jumped on the opportunity. Now, I’m a union tradesman and I’ve worked side by side with the granite guys. 1st I asked the very nice young lady: if we could use the cut out from my sink, which was going to be bigger than the piece that I needed for the end? She tells me that when they cut the sink out that piece falls to the floor and breaks, now I always thought that the granite slab was placed on a cutting table and cut with a very high pressure water jet. The slab gets lifted and the cutout stays on the table. But I don’t question it and set the appointment to get measurements, for an accurate estimate. A very nice and professional young man showed up with top notch modern equipment. Now I say this because these people are professionals and seem to know what they’re doing.. Again, professional and great equipment to insure accuracy. So why is it that when I measured the square footage of my counter I had one number, and on their “Professional and Accurate” estimate, it had another number, and guess in who’s favor? $260. In their favor, 4 square more. Makes me wonder how many people actually measure their own countertops? Now, I don’t know. Hay, it could have been an honest mistake, but if you are planning to get your countertops done, I suggest that you double check and measure it yourself, because honest mistakes can cost you a lot of money. Sorry, Great Rock I really was looking forward to doing business with you. Joe Lopez

I stopped in to Great Rock granite and marble to get a price on my counter tops and from the very first meeting with Katie to installation was a awesome experience. Great price and fast service. Thank you Great Rock

Went to Great Rock because they did an amazing job for my in-laws and the service that they got was exceptional. When I went to remodel my bathroom I did not even bother to shop around, this was the company I wanted to use. So why 2 stars? In the beginning the person who priced out the stone gave us a much lower price ($65/sqft vs $90/sqft). They apologized for the error and extended me a discount to $80/sqft which I was ok with. We went back, picked the stone we liked from their nice selection and gave a deposit. When we knew a date with the general contractor when a template could be made we made the appointment a week in advance and they arrived on time to do so. Installation date was set up on April 24th for installation on May 4th between 9 and 11am. My contractor only had a few punch list items so he was on site that morning however at about Noon he messaged me asking where they were. I contacted Great Rock and they "had to call the driver and get back to me". At 1pm I had to call them back to get the run-around that they would be there in about an hour. When they showed up it was very unorganized. They brought the slab in and it was too large, back out it went where they cut it down to size, chipping the edge. Back upstairs to install and now the sink holes were cut too large for the sinks they had with them (that I paid them to supply). So... back out the entire thing went again. Additionally to install the top they cut up my vanity base and over-cut a few areas touching the finished surface, thankfully not easily seen . I never received a call from them, it was my contractor who checked in later that night (after 6pm) who let me know that they would need to come back again and all the mishaps. My contractor ended up staying there an entire day for what was to be half a day and now had to return again. I called the next day at 12:45 on Saturday and "they were going to call me". I spoke with Freddy who was in charge and told him everything that happened. I informed him that this was going to be an added day of labor on my end because of their tardiness and mistakes. He told me that he would take care of the added expense off my bill. We scheduled that Monday May 8th for the 2nd attempt to install the vanity top. May 8th came and they arrived within the window and installed the top. They were able to take care of the chip without using a filler and the stone looked great. My contractor was very unhappy however because the holes they drilled for the faucets were set too far back to the wall. Because of this the Great Rock installers had to drill out parts of the vanity and my contractor had to modify the faucet assembly so that he could squeeze it up into the area, more additional work caused by Great Rock. Following project completion their office called to get final payment. I informed them of the conversation with Freddie and they agreed that we needed to wait for my final bill from the contractor before making the final payment. I offered to pay everything but $500 so they could get most however they declined saying that $500 was too much ( I was unsure what the additional 1 day labor was going to be for 2 men). A few days later they charged my credit card I gave for a deposit without my authorization for the full amount. Everything installed the stone itself looks wonderful. If you did not know the story and my frustration behind the top you would never guess it. I'm not going to argue over the additional labor cost or the fact that they did not honor their agreement... instead I'd rather just give a total experience review of the good and bad this company has to offer. I am extremely disappointed that I did not have the same great experience my in-laws had.