EuropAmerican Tile & Stone, Inc

Abandoned our Project. Please read on, as I don’t want anyone to be subjected to this business. I had the unpleasant experience of having our bathroom remodel attempted by EuropAmerican Tile and Stone. The main proprietor is Tom Warha, who used two contractors for our project. The first, Joe, was primarily responsible for tile work, and he did an excellent job. The second, Paul Unverferth (search his company for my full review), was incompetent and negligent. Despite voicing our concerns in person, by phone, and in writing innumerable times, Tom did next to nothing to rectify the situation. Even a month after Tom tried to collect payment, the project was not close to completion. Here is an abbreviated list of problems we had: Tom insisted on bringing Paul back to our house to fix the problems. I had voiced serious doubts about Paul’s ability, and sure enough Paul made no improvements. After several weeks, Tom finally took Paul off the job. However, he did not find suitable replacements, nor did he attempt to. I called a professional plumbing company myself and arranged for all the repairs. Tom was supposed to call an electrician, but only did so 6 days later when I called him again. Tom did not arrange for drywall work to be completed. Again, I had to find someone to do this. Tom ignored most of our list, without any mention of why. He was remarkably diligent when it came time to collect payments, however.

Excellent customer service: very helpful and accommodating even with changing dates for scheduled service. Very professional all the way around. Sub-contractors (tile installer) perpetuated the high standards of the company. Very good selection of tile and made great recommendations based on customer needs and vision. Pricing seems comparable to competitors. Job was completed on a very timely basis (at least their part of it; ours, not so much) and in accordance to the schedule agreed to. Quality of tile installation was outstanding (floor of master bath and full shower stall). The finished tile job is beautiful and flawless. Will definitely use them again for future tile needs.