CeramShield

I am writing a review to help others understand and evaluate the experience I had with Riccardo Cavallini of CeramShield.com. I contacted Ricardo from an Ad I found on Craigslist. Riccardo is the sole owner of CeramShield LLC. He offers the service of refinishing kitchen and household tables. After contacting Riccardo at (954) 471-4850 and leaving a voicemail, he responded promptly and was eager to come to my residence for an in-person face to face quote. He gave a quote, and I agreed on the figure. He arrived on time, each day, of the 3-day project. In all fairness, the color that he created for the counter tops was to my liking, and all was fine until the most important aspect of the project, which is the topcoat. When Riccardo applied the final topcoat, I found a few hairs that were permanently stuck in the surface, and some of the surface did, indeed, have bare spots where no resin was applied. I immediately and politely brought this to his attention, and he was happy to take care of the issue the next day. At this time, I also noted that the topcoat resin was leaving very noticeable drip marks on the edges and that some of the resin was dripping on my appliances in the kitchen. He stated that he would take care of it. Riccardo came back to address the issues the following day. When I arrived home that afternoon to look at the final product, I noticed the same thing. There were a few easily noticeable hairs stuck in the surface, and the drip marks were on appliances and the floor. I sent him a text, he called immediately and used profanity. He asked if he could come over, and I was in agreement. When Riccardo arrived, I could sense and see that he was visibly upset. We looked at the hairs in the still drying countertop, and he told me they weren’t hairs. When I asked about the drip marks and mess, there was no response. I did inform him that I was not satisfied if the project contained hairs that were permanently stuck to the surface. To be clear, I live alone and don’t have any pets. At this point in time Riccardo became aggressive and thought I did not intend to pay him. I clarified that not paying was definitely not my intention, and that I would simply like the project to be completed in a satisfactory way. Riccardo continued to yell, speak over me, and use profanity. He continued to scream “they are countertops, they are countertops, what do you expect!” At this point in time, I felt that Riccardo wished for nothing more than to have me engage in a yelling match with him. Exhausted, upset, and feeling uncomfortable in my own home, I informed Riccardo that I was not happy with the project and that I would seek out another professional to fix his mistakes. He was paid in full, and I regret it.

Ricardo is an amazing Artist/Craftsman who literally changed the look of my entire kitchen with his refinish of my kitchen countertop. He took a 1980s laminate countertop and made it look like expensive stone! It saved me thousands of dollars. He is a true professional and a delight to work with. I give him the highest recommendation possible.