Adirondack Precision Cut Stone

We had a truly horrible experience with Adirondack Precision Cut Stone. I’m have never written a negative review before, but the mistakes, lack of communication, and refusal to accept responsibility makes me want to warn others not to do business with this company. We purchased two granite remnants for bathroom vanities in two separate bathrooms. One vanity needed a sink, the other one was larger and only needed to be a slab for the counter. We went with Adirondack because they said they would come out and template (another business wanted us to template ourselves which I didn’t feel comfortable doing). Once we were ready to have the counters installed I contacted them by phone to have the templater come out. I had to call three times before my call was returned. I was told that they didn’t have anyone to template so I should take measurements myself. I did this and emailed them and again didn’t hear back right away. Because of all the delays and the two different pieces of granite I wanted to be sure that they knew which one was for which vanity. They texted me pictures of each slab with captions about with and without sink—these images were correct. I was never told when the granite would be installed—even though I kept asking for a ballpark timeframe. I know that everyone is delayed because of covid, labor shortages, etc so I was just looking for an estimate—not a specific date. I waited a month with no response about when the pieces would be installed. I called and left messages multiple times and emailed. Finally I said I would go elsewhere and wanted an immediate refund if I didn’t hear back. They called and said they’d install the granite that day. Unfortunately when the installer arrived the pieces were wrong—the piece that should’ve been larger and without a sink had a sink in it. We’d painted and decorated our bathrooms to coordinate with the granite we picked out for each room (they are quite different—one has reddish purple spots and the other one has greenish swirls). The installer called the company and they said we’d changed the order to switch the granite—this was not true! We didn’t want to refuse installation and wait months more for them to redo the pieces—we’d been living without a sink in our bathroom for months. But I emailed them to express my disappointment and see what they could do to make it right (redo and reinstall the pieces, offer a discount, even just an apology)—they never responded!