EHD Design Build Group

Stay away. Groups of frauds. Took my $$$ and disappeared . Came up with excuses about external factors . Kept lying and then disappeared

Project Type: Full kitchen remodel with small addition. •Estimated Time: 7-8 weeks •Actual Time: 34 weeks (August 2017 – April 2018) •In December the appliances, floors, cabinets, and countertops were installed. It still took 16+ weeks to complete the project. •On January 1, 2018 the kitchen pipes froze in the active worksite. On January 9, 2018 the pipes burst in the active worksite. •The owner requested the wrong amount for the final draw. Over by $974. Narrative: The kitchen project tested our patience at every turn. EHD had difficulty securing a permit from the town of Herndon, it took almost a month after the project began. The first crew assigned to our project had personal problems which caused delays in the work. The external wall was removed before the windows were on site and they were subsequently delayed; our home was left open with just Tyvek covering 2 windows for a week before we requested plywood be installed. The designer assigned did not schedule time to make selections for finishes, and when he brought samples it was clear it was for his personal aesthetic and not ours. He did not listen to design choices which caused rework and delays in ordering from vendors. The later crews that were in our home solicited side work, talked poorly of the company, and left early when the project was already terribly behind schedule. Work crews were most often crews of one subcontractor with minimal or no supervision, leading to rework and reordering of cabinet trim pieces. The crown molding was installed incorrectly twice. The draw schedule totaled more than the project amount, it took 4 months of requesting a copy of the signed contract to receive it. The final payment was requested for almost $1,000 more than owed. The owner appeared distracted by additional business ventures, showing us video of the new business when our project was so terribly behind schedule. The owner added concessions when the (second) deadline was missed and the project was not done by Thanksgiving 2017. There were no additional concessions as the project labored on for 5 more months. He offered poor excuses that exemplified that there was no one managing our project. He often referenced “teachable moments”, “Lessons Learned” and “Just humans” in his excuses. He also sent many references to the number of jobs he completes in a year and his competency based on them. I did not see evidence that this company could manage the work or the people that work for them adequately. I had the impression early on that we were not a priority and that the teams were distracted by other jobs/issues/etc. The rework and the time delays were frustrating, but the excuses about ‘humans, unavoidable personnel issues, other projects that go right’, etc. compounded the poor experience. I could not recommend this company to anyone.

I am so glad I used EHD! My house needed a total makeover after 25years. My plan was to open the kitchen/living rm./dining rm. into 1 space, completely redo 2.5 baths, plus paint and hardwood floors whole house. I had no experience with this and no idea what to expect. Here are the highlights of my journey with EHD. After interviewing 2 contractors I chose EHD because EHD: 1) starts with a designer who becomes an integral part of the process; 2) included whole house renovation in the estimate whereas the other contractor wanted me to handle the paint and hardwood floors myself; and 3) provided a detailed estimate with line items so I could see what was included in the budget. Once I signed with EHD the planning and process into construction was seamless. I had an original plan for the main floor – the designer made minor changes that increased storage, and greatly improved the beauty, flow and efficiency of the space. She looked at pictures I liked and brought me samples to match. She was VERY detail oriented and listened to what I said. I never felt overwhelmed and really appreciated having the designer’s help. I told EHD generally what I wanted from the start – they knew what I needed and customized their estimate/budget with that in mind. They included recessed lights and upgrades they knew I needed in the estimate. I was concerned about being nickel and dimed later in the process, but that never happened. Once demolition started it was every weekday from 8-4. Best if you can NOT be home, but I have large dogs that I couldn’t leave with the workers, so I was home the entire time. EHD was GREAT about the dogs. From the start we planned to shift and isolate myself and the dogs into 1-2 rooms at a time so the work could be done and this worked well. On to the work itself – it is fabulous! Top-qualify craftsmanship and I’m so pleased with the results. Throughout the construction there were approximately 15 workers through the house. I knew everyone by name, and all were respectful of me, my property and my dogs. And … the workers cleaned up the construction space every day!! This was important to me with the dogs walking around at night. Renovating whole house is a difficult and stressful process. Not everything went smoothly, but the couple of times I needed to reach John (the owner) I received an immediate response and my situation was resolved quickly. Start to finish the process took longer than anticipated – partially due to the need to fix walls (5 rooms with original wallpaper needed a lot of work!). Still there was room for improvement on the timeline, but this is probably true with any contractor. To sum up – John walked through my house that first day and said he could make it beautiful. He delivered on that promise! Originally I thought it was a lot of money to spend, but now I feel like it’s the best money I’ve ever spent. I love my new house!

We were in a nightmare with an unacceptable contractor and John of EHN came forward and completed the job without judgement of our miss direction. Thank you.

We had a 1/2 wall removed, air vent relocated, refaced the fire place, crown molding installed, hardwood floors throughout the living/dining/kitchen/powder/entry way, 21 recess lights installed, deface kitchen cabinets, new front door/screen put in, molding around front door installed. John was very detailed in what was needed to be completed. He was always available to answer any questions or concerns that we had. His staff was very polite, friendly, & always cleaned up before they left. It was so nice to have a team that understood everything that we wanted to accomplish in the remodeling of the entire main floor of our house. We had never taken on such a big reject like this, but with John & his crew of many, they supported us all the way. We would definitely rehire them for our future projects & will totally recommend them to friends.

EHD Design Build Group renovated my 33 year old kitchen this past spring. They were excellent to work with, easy to communicate with, always on time, high quality craftsmanship, stayed on schedule and budget. I especially enjoyed working with Min, the architect/designer. She is bright, knowledgeable, great sense of color, detail and scale, meticulous and great communication skills! John was on top of the project from start to finish overseeing every detail, and I greatly appreciated his responsiveness! Nestor, Alberto and David are very talented craftsman, good at everything (tile work, cabinet installation, flooring, etc) and meticulous in their attention to detail.

The project that my wife and I wanted to accomplish was to complete a unfinished basement. Using the original home builder's layout of the basement we provided a detailed PC drawing with sample pictures of what we wanted for the finished construction. We then contacted six (6) home remodeling companies to request proposals and price quotations (including EHD Design). The range of prices we received was balanced in that several companies submitted lower costs and several at higher point that was definitely over our budget by some 40K - 50K. EHD Design cost's were almost in the middle range. From subsequent face to face meetings going over their proposals and detailed timelines we decided to select EHD as they provided the most innovative design options based on their network of vendors (e.g. cabinetry, lighting, tile work, carpentry, bathroom designs, marble designs etc.). We visited a couple o showrooms to make final selections as well as from selected web-sites. We feel that the end results were very competitive with the higher price companies. EHD also maintains dedicated full time construction staff that always arrived on time and were very professional in their workmanship and personally with us when requesting explanations during the project and for minor design changes etc. We are very satisfied.

It was very easy to work with EHD's John Thompson from the estimate through the many changes to the plan on into the completion of the job. He has a great understanding of what to do and what it takes to get the job done. He and his team worked well together and I had few complaints. He was also very willing to make little changes to give me the look that I was looking for. EHD Design Build Group did a great job of remodeling the first two floors of my home. I have new bathrooms and a beautifully remodeled kitchen with the latest appliances and cabinets. I am also very happy with the color schemes selected throughout.

EHD recently completed a master bathroom for me. They were on time, courteous and clean (even if we did still have tons of dust). That couldn't be helped. I felt that they were honest & very respectful of my time and needs

We selected EHD Design Build Group to build our home addition mainly because of John's vision for the additional space. The other company's we vetted during the selection phase, which were very professional also, were happy to build what we showed them, which was for a sun room off the kitchen based on the builder's specs with a workshop below. All the bids were in the same ballpark, except John's proposal was based on a design that would literally transform our nice kitchen into a beautiful kitchen - plus we get the sun room area! Another reason we selected EHD Design Build Group was the whole team's professionalism during the selection process which lasted throughout the whole project. This was a large project for us - excavation, concrete foundation, external home construction and internal re-construction of the kitchen, breakfast nook and sun room areas. Throughout all of this design and construction, a single vision of the project guided the process. And the results speak for themselves - from the outside you can't tell we built a 24' x 8' addition to our home and from the inside it matches the existing flooring and cabinetry, plus it integrates with the rest of the house beautifully. With all the different work to do, John and his team kept to the schedule very well although we were always informed when things were happening. The crews that worked inside and outside were polite and neat. Special thanks go to Nestor and his crew for doing a great job. From a budget perspective, there were no surprises or hassles in working with EHD Build Group. The overall result is a spectacular kitchen with a breakfast nook and sun room area. The granite countertops go well with the maple hardwood cabinets and maple hardware flooring. John selected just the right colors for the walls and provided excellent choices for us on lighting, sinks and faucets. His team was able to install our selections such as the flat glass stovetop with downdraft vent with expert precision. Along with having much more cabinet and counter space now, we have a beautiful kitchen that is functional and inviting. We thank John and the whole team at EHD Design Build Group for a job well done. We absolutely love the new addition to our home and the kitchen remodeling that John and the EHD team did for us. We highly recommend EHD Design Build Group to anyone due to their professionalism, vision and expert workmanship.

EHD has done a number of remodeling jobs for us. One that stands out is a remodel of a two bedroom, two and a half bath condo. This condo, with water views of the Potomac, plenty of windows and 2 balconies was dark until EHD removed some closets and opened up the kitchen. It is now a sleek modern condo with black bamboo floors throughout. All three bathrooms were remodeled. The full baths have great tile work and well thought out vanities. The master bath has a soaking tub and a large steam shower with a bench. The half bath has a neon sink with lights that EHD searched to find us at the right price. The kitchen has high end cabinets and stainless steel counters. The tile back splash always draws complements. EHD added lighting to all the rooms and fans to the bedrooms. John has been very easy to work with. The contract price was the price we paid. There were no extra charges that we were not expecting. We recently hired EHD again to put some finishing touches on a home we recently purchased. Everything turned out as we planned.

EHD was as professional as I could hope. John, the owner, and Min, the designer, were always responsive and available. The project took way longer than anticipated, but that was because certain products took much longer to come in than expected. The workmen were a pleasure to have in my house and cleaned up every day to minimize the dust and disorder. Any issues that arose were addressed quickly, and John was very responsive about taking responsibility for correcting any problems. I highly recommend EHD.