Bella Casa Design and Build

Thank you for your feedback. Bella Casa Design and Build provides all clients, like yourself, a detailed contact that includes pricing and payment schedules. Pricing includes labor/subcontractors, materials, design/framing consultations and permits. The price given was agreed upon by the client before work began. Bella Casa Design and Build has the right to include a profit margin on the services they provide whether it be labor or materials on the price they quote for a project. The client has the ability to negotiate prices with Bella Casa Design and Build before signing the contract. However, once a price is agreed on the project is budgeted based on the contractual price. If the client wanted to obtain the cabinets herself and be responsible for delivery she should have stated this at the beginning before Bella Casa Design and Build ordered the materials and arranged delivery. We are in business to design and build beautiful new spaces for our customers, but also to achieve the American Dream of growing our company.
Throughout this job, the client made add ons for HVAC and a bathroom remodel, as well as additional closet space. Client then asked to provide certain materials and have the contract adjusted for price. We allowed our client to obtain certain materials and reduced the contract for materials purchased by our client. However, materials that were purchased by our client were not inspected by our client when they arrived. Most of the materials unfortunately either arrived damaged or incorrect size and had to be sent back. This delayed the job from progressing in a timely manner and was completely out of our control.

Bella Casa appreciates our clients' trust in us to not only complete a project but to provide excellent customer service. However, when being accused of robbing a client for material costs after providing receipts and then being accused of tailoring those receipts, Bella Casa is no longer going to engage in communication in a hostile work environment. Bella Casa did fulfill our contractual agreement where the owner stated " I can't believe this is now my kitchen." We are sorry that you felt the price was unfair however you agreed with the pricing in the contract and your dissatisfaction arose from not wanting to pay the final contractual invoice. We do hope that you are enjoying your new space and would caution you in the future to negotiate all pricing before contractually agreeing to a project price.