Aristocraft Kitchens and Bedrooms

Ordered a 1909 In frame slab kitchen from Aristocraft Brierley Hill store in April 2022 for supply only for £13K, as we wanted a quality kitchen, they were cheaper than another local stockist, and a work college had recently had a kitchen from them as well which he was pleased with but he did warn me about the aftesales service as he'd had some troubles with missing bits, things not fitting etc. What followed can only be described a comedy of errors and incompetence on a grand scale with scant disregard for their customers once they have your money Salesman was very nice (though all salesman are as its their job) and he assured us they'd be with us every step of the way until completion, and they didn't step away once delivery had taken place. Kitchen arrived later than advised initially (but Aristocraft did notify us of this so credit to them for that), which I guess was out of their control. Their courier turned on the revised date, but this is when the problems started When had multiple issues running into double figures such missing & damaged items Went back up the showroom & Aristocraft claimed to know nothing about the missing items even though it was clearly marked on the outside of the boxes and all the boxes had been through their warehouse and had been opened and resealed as the 1909 tape had been cut through - luckily we took photographs as proof. Basically they didn't want to know at the showroom and told us to ring their customer services team (which aren't located at the showroom, but they won't tell you where they are, so you are stuck with contacting them on the phone or via email both of which will try your patience) Their female after sales service team are not technical people, they are there just to answer the phones and take messages (when you can get through to them as the phones very often just ring out) and it is hard work trying to explain fitting issues to them when they have never fitted a kitchen in theirs lives. Kitchen is now only just finished in March '23 some 8 months after delivery Luckily I fitted it myself, it would have been a nightmare if I had had tradesmen in as I would had to have kept getting them back which i suspect would not have been easy once the initial fitting slot had passed as they'd have moved onto other jobs. Expect months of hassle with hours and hours wasted on the phone and writing emails if you buy from Aristocraft. I will never ever have anything off them again as its been the worst experience of my life trying to get this kitchen finished. If I could give a zero stars I would. You've been warned

Bedroom design, supply and fit.. excellent customer service from consultation to conclusion. Quality bedroom furniture supplied, designed by professional staff who explained realistic time lines., fitted by competent ,tidy tradesmen. There was a tiny fault on the glass which was remedied immediately with no issues. Excellent customer service. All appts on time. Can not fault any of the process, would definitely recommend.

We engaged Aristocraft services for bedroom wardrobes in 2 bedrooms and a new kitchen. The delivery of the project was on time and the quality and service we received made the whole experience very satisfying. I would definitely recommend Glyn and his team as you will not be disappointed.

From the first moment we walked through the door at Aristocraft we were impressed. We were allowed to browse the displays without being hounded but once we asked for attention the staff were very attentive. Caroline understood everything we wanted from our kitchen and didn’t fail to design the kitchen of our dreams. We were informed all the way through of the next step and what to expect. The kitchen was delivered on time with no issues and the fitter Rob is first class works very professionally and is very tidy cleaning up after himself as he goes. We love our new kitchen and couldn’t fault the professionalism, the quality and service we have received from Aristocraft.

We had our second kitchen installed by Aristocraft in September 2017. We are extremely pleased with the way the project was handled, being kept informed throughout the duration of the works. The fitter made an excellent job with the installation as he was a perfectionist. The sleek contemporary look of our new kitchen has been complimented by many of our friends, and indeed we recommended Aristocraft to one of our neighbours who went on to have their kitchen installed by Aristocraft. We would not hesitate using them again in the future.

Totally blown away by the team at Aristocraft Kitchens. They were so professional from start to finish and you can clearly see customer satisfaction means so much to them. I’m recommending them to anybody that listens !!

I cannot recommend Aristocraft Kitchens enough!! We are delighted with our new kitchen. The team at Aristocraft are very professional, friendly and helpful and nothing was too much trouble. They offer Fantastic service throughout from initial meeting to our fitted high quality beautiful kitchen. If you are thinking of purchasing a new kitchen head off to Aristocraft kitchens!! I would highly recommend .

Such a lovely professional service, I'm over the moon with my finished kitchen. From start to finish the whe process ran smoothly and efficiently.

Very impressed reasonably priced professional business good range of products & product knowledge. I would be happy to recommend this company to friends.

Family ran professional business from start to finish!! Creative ideas, fantastic quality and perfect after sales. Will be heading back for a bedroom very soon!

Finally found a kitchen designer with a creative flair! Caroline took all my ideas on board and created a fantastic design. From the early stage to the after sales i can’t pick one fault. They have all been very impressive

Excellent service from showroom design right through to fitting. Very patient when I kept changing my mind and explained everything to me in detail. Tradesmen arrived on time and delivered first class work. I love my new kitchen - thank you Aristocraft