Nikis Cleaning Services

Tried three times to get them to do the job agreed to. They were late and didn't do the work. Whole house clean was 'done' in about 1/2 hour, because we were unable to stay to supervise. I have photos that show the mess they left behind - carpets and floors not cleaned or vacuumed at all. Kitchen appliances all left dirty - quick wipe of the bathrooms and partial of the oven was about it. Called and Maritza Uribe (business owner) was kind enough on the phone and offering some lame excuses about why they didn't arrive at 3PM, and instead after 6PM, and promised to come back the following Monday. We had already paid her $395 (site unseen, our bad). We provided a detailed list of what had been done and what was still needed. So Monday comes and goes, and no one showed up at all. No calls, no nothing. The tenants notified me Tuesday evening and I called Maritza Wednesday morning and told her I wanted a refund. She said no refunds but she would send two people out this afternoon to finish the work, "2 people for 2 hours". I said OK. The workers showed up and spent 45 minutes. They did some cleaning and left, but the woodwork and wall areas we needed done, were not finished. I am done, and I hope others don't have the same problem. I have to wonder why Maritza has set up 7 different Google business sites in the Portland Area. I have to say, I don't trust the reviews that are glowing - why did we have such a bad experience, if everyone else is happy. It's a mystery to me. But you have been warned anyway.

Punctual staff. Reasonable rates. Very thorough cleaning. Both pet and baby friendly. Staff wear uniform shirts which is a plus. This service really aims to please! A++

My mom is OCD when it comes to cleaning, so she was really impressed with this cleaning service. All of our rooms were really clean and there wasn't a chemical scent, which I appreciated. Our kitchen tends to be pretty dirty since we love cooking but hate cleaning, however the maids did a great job! They even managed to clean the years of stains of spilled drinks and food in our refrigerator and now it smells great. They I usually miss the corners of the room when I'm cleaning, but the maids managed to get into every corner and got out those stubborn pieces of carpet that get left behind when you're carpet is removed.

Share review Embed review 3/4/2018 I've been using Orchid for nearly 2 years based on a referral from a friend and have had them come by twice a month for most of this time and I've been extremely happy. I do their basic 1-bedroom service which gets me cleaned floors, a scrubbed kitchen and bathroom, dusted & cleaned surfaces, vacuuming, a made bed, and general tidying. They actually have copies of my keys so they can let themselves in and have had zero issues. In fact being able to leave for work in the morning and come home knowing your apartment will be spick and span is absolutely the best feeling in the world. They've been very accommodating to me when I shift my schedule around (When possible I like to shift my scheduled cleaning dates to have them show up when I'm on vacation or the day I'm hosting a party) and only rarely have had to change their schedule on me (and with one exception that was entirely reasonable when explained I've always had at least 24 hours notice). Honestly they are great! Highly recommend!