Emily's Soapy Hands Cleaners

I placed an ad on Thumbtack for post construction cleaning of a house I was moving into in 3 weeks. Emily replied she was interested. I had her come to the house and look at what I wanted cleaned. Emily quoted me a price and told me she and "her team" would need 2 days to complete the project. We agreed to Thursday and Friday before our move on Saturday. On Tuesday, I texted her the code to the door so she could let herself in. Thursday morning at 8:17 am, she texted me that she would be there shortly. I informed her I was at work and to use the code to let herself in. At noon my husband went out to the house and Emily was a no show and nothing had been done. My husband and I both tried contacting Emily via text and phone call and she did not reply and eventually blocked our numbers. This was a catastrophe for us because it was too late to hire someone new. When I went back to Thumbtack and looked at older reviews I realized she had done this to 2 other people. I asked Thumbtack to remove her due to her unprofessionalism. She now has a website with 5 reviews at are 5 stars- this has to be from her friends or family. Do yourself a BIG favor and stay away from this company and find one that is dependable and professional.