Cleaners Unit

I used Cleaners Unit for a move-out cleaning for my furnished rental property. When my property manager walked the property the day before and the day after the cleaning, he noted he couldn't tell if the cleaners even showed up to clean. After contacting the company through phone and email, it took 2 days to receive a response. After notifying the company I was dissatisfied and would be using a different company to get the job done right, I was told there were not refunds, only re-cleans. I was directed to their refund policy. If the customer has to look at your Refund Policy before contracting with you for a cleaning service, you are doing something wrong. The contracted cleaning appointment was for 5 hours. Per text messages from the manager to show me proof that they had a cleaner onsite, the timestamps show their cleaner was on-site for less than 3 hours. After their cleaning was complete, the carpets were not vacuumed, there was dust on EVERY surface, the ceiling fans were covered in dust, the fridge, oven, and microwave were not cleaned, the stainless steel appliances had stains, and there was pet hair and cobwebs on the furniture. All for a $424 cleaning service charge. Unless you are looking for a hassle, seek services elsewhere!

We had a wonderful experience with Cleaners Unit. The cleaners arrived early and were very professional. They did a great job cleaning our house and it was obvious they took pride in their work.