Harway Appliances

Update: I did receive satisfactory follow through and a sincere apology for falling through the cracks. A tech was sent the day after my review posted and fixed the issues. Unfortunate that it took so long I would love to have amazing things about my experience spending $14k on appliances. Our salesman Dustin was great and no issues there. 1 Year after the install of our dishwasher, literally every screw (with miele specific spacers ) detached..leaving the dishwasher completely independent of the cabinet. Our dishwasher is completely unstable and super awkward to load and unlod due to in not being secured to the cabinet) I was told that there would be a service call fee for any install issues after 6months months from install. Spoke to Zach, a supervisor of some sort, that assured me that he would have the miele rep send the (Maybe $10 worth of parts which aren't available in the Miele parts catalog)...anyhow over a month with a huge lack of response or follow up to multiple inquiries to just get some basic screws and spacers specific to Miele, that we cannot but on our own. called today again and was assured that someone would call me with no actual call or follow up. We love Miele and specifically purchased from Harway to purchase these appliances. The fact that their obvious sub par install that that they won't stand behind, along with the utter lack of integrety, communication, or follow up is a huge caution sign and would not recommend a company that wont even communicate or fix "the little things".

I have to admit to being disappointed by the service at Harway. The showroom is beautiful and the salesman was very informative. But, we were given an expected delivery date that was far from our purchase date. We accepted that, given the current demand. But, after hiring an installation company, we were just told last week that it will be another two months before we can get our oven. No suggestion for options (except after I had to ask), no alternatives. Just, sorry, you have to wait. Makes me wonder if my oven went to another, more important customer? Or, do they just not have any pull (or take the time to exert any influence) with the manufacturer? Maybe I should just have bought from Lowes (they say it's in stock) or Home Depot (who say they can have it in three weeks)? Actually, I'll add to my first sentence. I'm also frustrated and angry with Harway for their lack of support or concern for their customer!

Traci at Harway is excellent and always takes great care of our clients! She is quick to turn quotes around and provides valuable insight and feedback during the selection process. Installations went off without a hitch. Harway has many options at various price points so our clients can almost always find what they are looking for here. Great company to work with!

Very helpful in making decisions about right appliances and fitting into area. High quality products and options to choose from in a showroom display.