Hallman

(Aus-Tex Appliances and Hallman Industries are the same company) DO NOT PURCHASE! You will regret. 1st - Received 36" gas stove 6 months after purchasing it (was supposed to receive within 6-8 weeks) 2nd - Had shipping issues 3rd - Missing part (back guard) 4th - Stove has only worked twice in the 1.5 years I've owned it 5th - Horrible customer service. No response to emails or voice messages 6th - They've sent 3 different technicians to my house 7th - They still haven't fixed my stove!!! Purchase Date: July 25, 2018 Purchase Price: $3,099 Item arrival from Italy to Texas: 11/30/18 Shipping issues with World Wide Express & RL Carrier: 12/4/18 Email communication between me (customer) and Hallman (does not include calls/voice messages left): Jan 2020 - 2 emails Dec 2019 - 22 emails Nov 2019 - 2 emails Oct 2019 - 1 email (10/31) Sept 2019 - 2 emails July 2019 - 4 emails June 2019 - 7 emails May 2019 - 1 email (3/29) Jan 2019 - 1 email (1/22) Dec 2018 - 4 emails Nov 2018 - 3 emails July 2018 - 3 emails I've missed hosting 2 Thanksgivings & 2 Christmas with my family. I have not been able to cook in my home for 1.5 years!!! I have been more than patient by not writing any bad reviews or reporting them to the Better Bureau Business or getting an attorney involved. But after 1.5 years and they still haven't resolved my issue - fix the stove, send me a new one, reimburse me...SOMETHING! - I have no choice but to take the next step.