ProGenerators

Dwight Reynolds supervised and executed a very much needed project of placing a generator. He was accessible throughout and used competent, ethical, and helpful people to get the job done. We were happy and smiling at the end.

I chose Pro Generators to install our natural gas powered generator. What a mistake! No sooner was the contract signed and I sent a 3K deposit the trouble began. Dwight Reynolds came back and said he could not do the job for the price quoted and that it would cost us an additional 500$ due to the location of our electrical box. His contract was just an estimate, he does not know the electrical codes for installation. It was a bait and switch tactic as far as I was concerned. We continued on with the job as we were still under the assumption the job would be done within the 6 week time frame. That was September 13 2018 the actual installation began December 13 six weeks behind schedule. The installation went ok until the very last minute when the electrician said let me show you the 9 circuits you have. We were supposed to get 10 circuits that is what the contract (estimate) said. The one circuit that was not hooked up was the fire and Co detectors. This was totally unacceptable to me. It is now Jan 10 2019 and the electrician was supposed to have been here yesterday to install the correct bus bar in the breakout box. That would have given me the 10 circuits I am supposed to have. He did not show up. Finally on 2-15-19 they came and installed the final circuit. It then took until May 2019 to get our warranty information. My questions are who ordered the parts? Why was the box inadequate? Did the installers know what they were doing? I now have a generator but I am not comfortable that the installation was done correctly. I am not sure it is safe to use this generator. I would not recommend this company.

Had a 20kW Generac generator installed by ProGenerators. Everything went well from the initial proposal, establishing power needs/requierement and options. The installation had some challenges due to my original AC power setup, but the team stayed onsite until everything worked as expected.

Dwight Reynolds of ProGenerators was the most knowledgeable of those professionals we solicited when shopping for a stand-by natural gas generator for our residence. His presentation included valuable and important extra features other professionals never mentioned. The pricing for the entire installation package was fair. The advice given as to the specs needed was reliable. The support crew of professionals involved in the installation were expert and answered all our questions. We are very satisfied customers.