BRATCHER Electric INC

My experience with Bratcher has been awful. Bratcher installed a 20 kw whole home generator at my house in 2012. The first time we have a power outage the generator didn't work. This company is either not very good at what they do or they have no pride in their work. Their customer service is lacking. To go with the generator I wanted regular service as well. Getting them to come out and provide that service has been a nightmare. At times, with no notice they just stop coming. Lately it can take weeks to get an appointment. On the latest appointment I paid them several hundred dollars to find out why my generator was revving. They came and looked at the generator and told me nothing was wrong. Then, weeks later when the power went out, I found it was revving again. I question whether they did any work or review of the generator. I called them to complain. They are unable to send someone to review what I am told is an EXTREMELY serious problem for weeks. They didn't say, we can't help you. They said they would fit me in when they can. I am on their DO NOT ANSWER list. If I call with my regular phone number my call goes straight to voicemail. If I call from another phone they pick it up right away. That is their customer service. Poor technical work. Followed up by stone walling and avoidance. Update: I brought in some competent technicians to fix my generator. The problem was due to the fact that Bratcher installed incorrect spark plugs at some point when they did maintenance on my generator. So they accepted money for doing maintenance and did it wrong. Then they accepted money to find determine and fix the problem with the generator. And they did nothing. And then they would not answer my questions or follow up.