Virtu USA

Awful and unethical. They sell too-thin marble tops far below industry standard. We received one that was broken in two places and reported it through Houzz to the vendor, but after the 30 days "return" policy. After all, we did not want to open the box (which was pristine and undamaged) before our contractors needed it. Virtu and Houzz refused to refund or replace the top. Either they believe we are lying and intentionally broke the top, or they just want to keep the money. Of course they can keep the short-term profit. Selling substandard stuff and refusing to stand behind their products is not a good look. You should run away from this vendor, and think very, very carefully before buying anything from Houzz. It obviously does not screen its vendors well. Our contractors will advise future clients to avoid Houzz. How was failing to provide a replacement, credit, or refund in anyone's long-term interest?

Hello Virtu USA, I bought the Gloria 48" Double Vanity, White, Top, Square Sink, and Faucet in White (MPN: MD-423-THNB-WH-NM) to go in my new master bath addition. The item came in 2 boxes, the bigger box with the base cabinet and a smaller box with the sink and faucets. Unfortunately when the item arrived the box with the sink was damaged in what looked like hundreds of pieces. I refused delivery of the sink but accepted the cabinet base hoping I could get a replacement sent. Unfortunately Houzz has no other sinks in stock to send a replacement. I still have the base cabinet that is waiting to be picked up by the carrier. I really like this vanity so if you do have a sink available to ship for replacement asap it would be gladly accepted. Otherwise, one half of this vanity is still sitting my living room waiting for his ride.

I purchased three bathroom cabinets from Virtu through Houzz and they are all fantastic. Thank you Virtu for making attractive, modern well made bathroom vanities.