The Countertop Depot Inc.

My complete experience with the Countertop Depot was amazing. From picking the surface, measuring and the installation with Steve and Jason. Everyone was polite and professional. I would recommend them to anyone! Thank you for making this easy!

We had a great experience from start to finish! Ingrid was very helpful in the showroom and answered all of our questions. Our installers, Cody and Jason were polite and professional. They had rugs to protect the floors and cleaned everything up behind them. They explained how to maintain our counters and what to do in case of any incidents. Our kitchen counters look amazing thanks to the staff at countertop depot!

The countertop looks beautiful. The installers were polite and worked hard. My only criticism is that the promotional sink I was promised was not the one I received. When I questioned the oversight the sales person didn't take my concerns seriously. AND she was the salesperson who placed my order AND circled the sink I was promised on a pamphlet which I took home.

We replaced our laminate counter in the laundry room with Corian, and with granite in the powder room. The installers were polite, professional, and on time. We had a bit of an issue with the granite remnant in the powder room, and all of the staff - Al, Melissa, the ladies in the showroom, and the installers - went above and beyond to make it right and to our satisfaction. Would recommend and would use this company again. The counters look great!

We have used Countertop Depot for our kitchen and 3 washrooms. The material, workmanship and installations were done perfectly in each case. From the front office to the final installations, everyone was professional and courteous. We would highly recommend them.

This is the note I sent to the owners - "Your three installers completed their work this morning. Unfortunately, it was not without incident. They damaged one of the walls, which will need to be repaired. They used an acrylic latex sealer instead of silicone, which will need to be tended to. And there was debris left on the floor which was surprising given they brought a vacuum cleaner. They were in and out of my home in about an hour. Maybe they had a busy schedule today, but most of these issues could have been avoided if they just took a little more time and a little more care. Although none of these issues are major, they all add up to a not so positive experience. As well, I will now have to carve out some time to tend to these repairs, which I never expected I would have to do. With this in mind, I would appreciate it if you would consider some compensation for this experience. Thank you." The owner called back within a few hours. Much to my surprise, they didn’t call to express their appreciation for my feedback and offer some compensation. Instead, they immediately launched into an explanation justifying why the damage was done and defending their position. They did offer to come back and attend to one minor fix, but that repair would only have created more work for me in the end. After spending over $6,000 with this company in the last few months, this minimum level of customer service and/or customer appreciation was shocking to me.

We have used this company twice now , both times have been great. The installers were very professional . Told us a lot about how to look after our counter and sink. I would recommend them again. I was told to call with any questions or concerns . The instillation took less time than I thought. Everything was cleaned up when they were done it looked perfect. I still need to do the backsplash then it will be done.

Had my kitchen countertop changed to Corian. Service was excellent, They took the time to answer all my questions. I can't say enough of the professional staff, from owner, office worker and installer. I was impressed with all l my interaction with each of them. I love my new countertop, it really updates my kitchen. I was a little surprise about the color of the countertop installed, taught it would have been darker. It has a white hue on it does not quite look like the sample I had which looked darker. When work was done, the Installer cleaned their working area ,looked like they had never been there. I had a wonderfull experience. Thank you Nathalie and Sandy

Installed a Granite island and cannot say enough about the wonderfull experience right from Al measuring to the final install. Excellent service...professionally installed...highly recommended.

We had our kitchen counters and three bathroom counters redone in our home. We took advantage of the free bathroom sink offer X 3 and, the free stainless steel double sink and faucet offer included with the kitchen countertop. We chose Organic Cotton Caesarstone in the kitchen and light coloured Corian in all three bathrooms. The results have exceeded expectation. More than that, the office staff--- Ingrid and Sarah, Al the owner who does the estimate, Brian and Tom and Ben, the technicians on the install have all been respectful and patient while we made decisions and borrowed samples. To me, it was an affordable and classy way to refurbish these areas in our home while we renewed flooring areas as well Thanks to everyone who did this contract work!

Have used Countertop Depot now for 3 projects in our home. Service is amazing and the pricing and quality of their products are great. A true testiment to their trade.

Supplied and installed a custom acrylic kitchen countertop. Provide and installed undermount sink. All associates that we dealt with were knowledgeable and pleasant. The owner of the business came and did the measurement and made recommendations. Installers were efficient, knowledgeable, done on time and cleaned up before leaving. The bonus was they had the best price and did more work than their competitors. We would absolutely recommend them. They do not install or sell granite or quartz.