Sims-Lohman

Sims- Lohman provided our counters in our new Scarmazzi home. The seams of the kitchen were undetectable (first thing my husband looked for). The bathrooms counters were cut nicely, no gaps or scratches, the edging was done beautifully. Sims- Lohman actually upgraded our kitchen counters to a higher quality when they became concerned the counter we chose wouldn’t handle the type of cuts necessary for our counter! Thank you for your honesty and kindness Carla and Sims- Lohman, you took good care of us!

I would never recommend anyone use these unprofessional liars. They installed our granite countertops and placed a huge epoxy spot where the stone had been damaged front and center in our kitchen. I spoke with Kathy about how unhappy my wife and I were with the company’s job on our granite countertop installation. The company installed the countertops on Wednesday, March 4th. They missed their initial installation window of between 8-10am, and we were not notified. It was only after I called to see where their team was at 10:15am that Kathy told me they were going to pick up our sink in Youngstown and would be there between 11-1, but she would call me after she spoke with the driver and give me a more exact time. Well, she never called me, but they did make that window by showing up at 12:59pm. After they installed the countertops and left, my wife and I noticed a few issues, aside from the lack of communication. First, we noticed a 3in x 2in yellowish spot in the front of the slab between our fridge and stove. Upon a little closer inspection, it was a spot filled with epoxy, rough to the touch, and a huge eye sore. We inspected the rest of the counter with a fine tooth comb and could not find anything remotely close to that epoxy spot. The rest of the counter looked completely normal. Second, something dripped white spots all over our front walkway. My wife tried to scrub them out, but had no luck. Third, we found the sink is not square in the cut out. Fourth, the hole cut for the faucet wasn’t perfectly centered. It was off by over ½ in. I spoke with Kathy about all of this the day after, 3/5/20, and she tried to tell me that all stones have epoxy in them. So, we went to the show room floor because I wanted to see another slab with an epoxy spot. We walked around for 5-10 min, and she could not find one. I took her card and told her I would be in touch and send her the pictures. The next day, 3/6/20, I called back and spoke with Kathy, told her how unhappy my wife and I were with the counters(the epoxy spot, in particular). I requested that someone from Canton Cut Stone or Sims-Lohman come out to assess the counters. My wife and I want the epoxy spot gone, removed from site, slab replaced…whatever it takes. The company would never allow a spot like this in their model kitchen. She stated she would pass along this information to George. I then sent her the images so she could pass them along to him. I did not hear from them for over a week. It was only because I went to the store and confronted them that they scheduled someone to come out to our house to look at the stone. One of their workers came out and looked at the countertop on 3/17/20 and agreed that it was a poor epoxy repair, but that he could repair it to the point we wouldn't know there was anything off about the stone. They "repaired" the epoxy spot on 3/19/20. The worker that came out was pleasant and did, probably, as much as could be done to the spot. I have included the before and after pictures, including the stained sidewalk from whatever was dripped.

I have been working with Sims-Lohman and Dave Thaler for years now and they always come through. Dave has a great knowledge of the products they sell and will always give you the truth. All of my clients have enjoyed working with Dave and Sims-Lohman. One week for granite tops is the best thing since the invention of the Miter Box!

They collaborated in designing our kitchen and had very helpful suggestions. Their pricing was very competitive and materials came within given time frame. The cabinets were beautiful and high quality.