Lowe's of Altoona, PA

Had a terrible experience at Lowe’s today. I ordered a product from their website Jan 11 and the expected delivery date was the Jan 24. The product was delayed and customer service was unable to give an expected delivery date. After some prying they called and said it is now on back order and running 8 weeks late. I was told I could cancel if needed. Today, I went back to customer service and canceled my order as the project cannot wait 8 weeks. The lady canceled it and said my $900 refund would be sent to me in the mail via a gift card. I explained I was there to buy $900 of other materials now and am unable to wait 7 to 10 business days for my store credit. She offered if I wanted to speak with the manager and I said yes. She called him on the radio and he respond to her that he couldn’t do anything and won’t come to the front to talk to me. Personally that’s my biggest issue with the whole situation. The so called manager doesn’t have time to talk to their paying customers about an issue. I will take my business to Home Depot for now on. At least they treat their customers with a little respect.

Great selection! Always find what we need to start and complete project we are working on. We will continue to make this our first choice.

We had the carpeting replaced in our living room, stairway and hallway, and it looks beautiful! The Lowe's team did a wonderful Job and they had it done in no time at all! They were also very courteous about cleaning up afterwards, which was great! I would definitely recommend the Lowe's professionals to do any job in the house!

I have used the contractor desk to get quotes on trusses and engineered floor joists at the Altoona PA store. They have given me these quotes and the prices have been higher than most competetors but have been able to produce the material requested.