Lowe's Lake St. Louis

I went to Lowe's because I thought they were a reliable, trustworthy company. My new washing machine was delivered and the delivery drivers neglected to hookup my drain hose, resulting in extensive water damage to my home, Lowe's filed a claim with the 3rd party delivery company and said "Sorry" to me. I did business with them and they have the contract with this delivery company, who delivers in Lowe's trucks. Interesting thing is the Lowe's website states that the following are included with delivery: that they will ensure that it is hooked up properly and appliance will be connected to the existing drain. Well that sure did not happen for me. I have a huge mess and had to file a claim with my own insurance company in order to get the repairs started. And don't bother calling the Corporate Customer service, all they will do is write up a case to send back to the local store. The customer service is HORRIBLE.

They have great personal staff but when you talk about doing a project, they forgot to check on the contractors to see if they are doing what they should do to satisfy the customers expectations, in my perspective they should have somebody to supervise the contractor.

Excelent price and quality on the materials for my hardwood floor installation, what I love from Lowe's if its something goes wrong for any reason they take care of you no matter what.