Lawsons Signature Kitchens

I went to Lawsons to have a wood stove installed in my garage and I would supply any materials they need to complete the installation. Last Fall I had Tony & Dean show up to start the install of the wood stove. I made sure to be home this day to be able to run back and forth to the local Home Hardware to purchase anything they needed to do their job. Later that day Tony signs off for the WETT and then I provide the copy to my insurance. In June 2018 about 6-7 months after install I noticed my wall behind the stove wet. I contacted lawsons they said they'd come in about a week and I mentioned to the lady this was not acceptable I need someone there to prevent anymore damage. This was a newly built home. Tony showed up and had a look and denied anything wrong with the install and left, i proceed to grab a hose and start to spray the outside chimney to see for myself if it would leak and sure enough it started to leak I called tony back and he applied sillicone on the leak. This was June 25 2018. July 4th Scott from lawsons stops by for a in house view of the damage and says he'll send Doug or Wayne to fix the water damage. After a couple of weeks I don't receive any contact from anyone from lawsons, so I approach Scott and he keeps tell me that Doug is finishing up a job and will be there soon. We arrive into August and I start getting frustrated and show up to lawsons pretty much every Friday to get an update on the situation. Finally Doug shows up and says he'll be by on Friday and have the guys from Lawsons move the stove in order to get the work done. Noone shows up that Friday, this is about the last week of August I got into Lawsons looking answers. Later that day I receive a call from Stacey or Tracey who makes the install appointments saying she can book Tony to move the stove in about 2 weeks . again I said this is not acceptable we're 3 months from the start of the issue. Tony came that day and phoned me to open my garage door on my mobile since i was at Sobeys, 6 mins later Tony called again and told me he was done moving the stove and I could shut the door. The manager from lawsons then sent wayne another contractor over to look at the issue but after looking he called me the next day and only wanted to remove 5" up from the bottom plate but i refused since the water entered from roughly 8 feet above, then he said he wasnt not interested in the repair job so jason (the manager) advised me to contact my insurance company so I proceeded. My insurance company sent out DKI Restoration to quote the damage. My insurance company adavised they would not proceed with this claim since it was caused because of poor workmanship . I then had to contact lawsons insurance company to make arrangement for payment to allow DKI to come repair the damage. DKI arrived Oct 24 to start the repair,once they removed the blueboard we noticed the pipe was still leaking since it was raining outside. Tony claimed he had repaired the leak and he didnt not. if it wasnt for the rain we would have assumed his 25 years experience was accurate solving the leak. Later that day Oct 24 Tony arrives assumes the new water is just condensation which is impossible since theres no heat , so he asked me to grab the hose to start spraying the pipe without even knowing where i'm spraying since hes inside im outside . he then claims its the manufacturers locking band . I then spend a week contacting the manufacturer about the issue and they advise to send out a third party. Now we are into 4 months no heat no way to bring in my wood my the winter months because my garage is occupied by dust control and stoves and equipment I have the 3rd party wett tech come inspect the install and points out 2 errors . I call Jason oct 30 the same day the tech arrives and jason says that's his opinion . I've been through 4 months of nonsense with this company every week giving excuses or 3 wrong conclusions from their expert, while this whole process took time away from my business and costed me money

Absolutely horrible. The current designer hated making small changes to the design and wasn’t willing to try different variations for different prices. She was completely unprofessional and complained about how much work she had constantly. I believe she was incapable of an original design and asked me for a design from another company in order to show how to put cabinets in a certain space. She said she was an experienced designer, but she didn’t know the difference between a rangetop and cooktop. How do you be in the kitchen design business as long as you say you’ve been and not know that, and also have to rely on a template I had given her from another designer! I made final changes and she completely abandoned the project. I had spent time, energy and money (driving an 1.5hr each way twice) with this company and received nothing in return and now have to start from scratch. I would never recommend them and can now see why they have several bad reviews online. I have lived all over the world and this is honestly the worst customer service I’ve had in my life. Avoid at all costs! I don’t live in Moncton, but I would recommend Designby in Rothesay or Select Kitchens. I decided to go with Lawson’s based on price and I’m so sorry I did.

Excellent quality of products and knowledgeable staff. Great showroom to gather idea for your project. We highly recommend this company.

From the designer to the installers, the staff at Lawsons has been excellent. We spent a lot of time considering different designs and materials, which they made into reality. The new kitchen is a dream! Nathalie and staff are great. Highly recommend working with this team! Results are beautiful and any discrepancies have been recognized and dealt with professionally. Looking forward to working with them in the future.

Judy, the decorator, assigned to us has created a wonderful design for our kitchen modernizing our contemporary tastes.We would never have thought of her many ideas. She has been willing to incorporate the many changes we have made and is always available tio answer our concerns and always with a smile.

while shopping for kitchen cabinets, surfaces and hardware, there was an excellent contact, they went through accommodating designs, and styles, surface ideas, and the right hardware and that to remain within the budget.