Decors R Us

I ordered a vanity from Decors R Us through Houzz. It was damaged when I opened it. I requested a refund within the window of time allowed. They rejected it saying it was out of the time window. When I pointed this out to them they admitted they were wrong and told me to have Houzz re-open the request. They then rejected it again for the same reason. I’ve been in touch with Houzz but as of yet not been refunded. This was over $2,000 and I cannot afford to be held hostage. I trusted Houzz since I have purchased through them before without any problems but am very disappointed with Decors R Us.

There was an unfortunate shipping issue with my bathtub order from Decor R Us and they went out of their way to make it right. They understand the value of excellent customer service and I will gladly work with them again on my next project.

Do not buy from this company. I should of looked at the reviews to see that there are not that many reviews, always a red flag in my opinion. I simply asked for a refund due to the mirror being damaged upon delivery and they are making me go through the ringer for my couple hundred dollars back. They will make it really hard for you to get your refund.

I paid $100 for delivery. On the first delivery, they delivered the wrong vanity. On the second delivery, they forgot the backsplash and expected me to come get it because "they had been to my house twice already". The vanity is warped and the marble top does not set properly. The marble cracked. The quality of the product is poor. The company has twice stopped returning my calls and did not cooperate with the leading national non-profit dispute resolution agency. Poor quality products and poor customer service.

We bought a Eviva Torino Vanity, White, 30 Inches, Without Mirror. Decors sent the item in a timely manner with good communication via Houzz. We highly recommend the product and Decors.

Delighted to find this showroom in Paramus. Lots of stock to look at and choose from, all good quality. Sales people were helpful and professional. I was able to pick up my vanity and mirror from the warehouse myself, and had an excellent experience there as well. Every piece was unwrapped for my inspection, and then carefully rewrapped. Every piece exceeded our expectations. Will definitely go back and do business again!

When I made the decision to renovate my bathroom, I first searched online and found them on houzz, I usually have high expectations but this was the first store that exceeded my expectations with the quality of the 3 vanities, the bathroom renovation they were responsible for and for their customer service. I had extra tiles that I returned them and they refunded me the money with no restocking fee!

I normally do not write reviews, however, my experience with Decors US absolutely warrants it. Mo & Johanna were absolutely fantastic as they helped us with our countertop purchase and install. They kept us in the loop every step of the way, and the job was flawless. It even prompted us to go back to them for our backsplash purchase. Very highly recommended - Keep up the great work, and thank you!!

I had to change the Vanity and tiles in my bathroom due to a flood. I found good selection of products. The staff were very professional and knowledgeable. Fast delivery and installation.

Decors R US is a hidden gem on Route 4 in Paramus NJ. Mo & staff are extremely helpful and thoughtful. Their enthusiasm and expertise in tiles, vanities and everything in between is nothing short of amazing. They pay careful attention to detail and want to make sure your project comes our perfect. I would use them again in a heartbeat.

Everything you need for your Bath and Kitchen in one place and great prices! The quality is incredible, stock is always available and the price is always right.

I have been dealing with this company for years. They are always very professional and courteous. I would highly recommend them. Quality products and excellent service.