The Top Shop, Inc.

Great consultation. Didn't really know what direction that we wanted to go in our kitchen. After the decisions were made I was tickled at the quality and that it was done in a good amount of time. It is amazing how just new counters can make a huge difference.

Professional and knowledgeable staff. Highly recommend using for any remodel project! Did an amazing job on our kitchen. Will use again in the future.

Does great work and is very professional! I will definitely be using them again on my next project for my kitchen or around the house.

We ordered some cabinets for finishing our basement. Showroom staff was helpful and friendly. Price was competitive (better than most places we looked). Delivery was hassle free and the cabinets look beautiful.

Great service and excellent work! They did a great job on my kitchen and I would highly recommend them to anyone!

Great people, very friendly! They did a wonderful job, would definitely use them again and recommend them to friends and family!!

Wonderful Service, and expert work!. Chucks professionalism and knowledge were very refreshing. I would highly recommend Chuck for any future projects.

I have no idea how this company could become a leader in the industry. Here are the facts...a 3 day installed schedule between last Christmas and New Years Eve....whats today April 4, 2017 and our install is still not complete but they happily billed our credit card for the final payment in December 30th. Oh...and after months of this the President, the guy to the left, has never call after repeated requests. Do you want to be treated like this? Think twice!

STAY AWAY FROM THIS COMPANY! We had numerous issues with this company from poor coordination (they forgot to put us on the install schedule -3wk delay), unprofessional Install Manager, and horrible execution. Our walls were cut to fit the countertop, so bad that they had to reimburse us $1000.00 just to correct the issue (another delay), the measurements were more than 1/4" off in most areas and they failed to correct any other issues stating "it is close enough". After all was said and done, a six week turnaround from contract- turned out to be over 14 weeks and had to be completed by me. If you are looking for work that is just "good enough" and do not care about the company paying attention to detail....this is your shop. Expect to spend countless hours on the phone and via email only to get nowhere...I ended up installing the bathroom countertop myself because they would not fix it and wanted to charge me even more. The Owner Chuck will not assist you, or return calls, and does not know what customer service means. As far as the install supervisor Rob goes...it took me 10 phone calls, 20 emails and 4 weeks to have him just take a look at our issues which were "close enough" for him and could be "corrected with caulking"....NEVER do business with company, save yourself the pain.

The earlier review of "close enough" is exactly how I feel about American Cabinets. Kitchen wasn't measured correctly and the replacement cabinet wasn't even ordered from Waypoint for FIVE business days. They apologized for that. That doesn't really matter when your kitchen remodel is delayed because the designer was "swamped." I had counter tops before I had cabinets hung!! Customer service from designer and sales manager was poor. No follow through, one tells the other they have it handled. There are too many kitchen designers in Denver to work with anyone providing poor service. Thank goodness I didn't have the company install the cabinets or supply the quartz counter tops. Can't imagine what they would have looked like.

If you are looking for "close enough", then this is the place for you. Our experience started good with the kitchen and bath design and cabinet installation. Although our cabinet installation was not put not on the schedule and was pushed back a week, we were pleased with the installation of the cabinets in the end. Now to the quartz countertops... Installed on July 25th, we noted several issues including two slices cut into our kitchen wall, permanent marks on the quartz from the cut wall, two areas where the counter was not cut in line with the wall and gaps filled in with caulking, the reveal cut for the bath sink was not centered to the sink, and interior cabinet scratched up from installing the bath sink. We contacted the company immediately regarding our issues and after several discussions with various people that got us nowhere, we started discussions with the company's sales manager. We offered to have him come to our house to see the issues, which he declined. On August 2nd, we sent the manager documentation of all our dealings with the company and photos of the issues. We advised him that we were going on vacation for a week and expected resolution by then. We contacted him upon return and no resolution was made. We again offered him to come to the house and he did come on the 18th. He agreed the walls should not have been sliced. We also mentioned how unresponsive he had been to our issues and he stated that he's been very busy. The company's contract states that, "If you have purchased a measure and installation from us, we will make sure that the items above do not become a problem. Our highly trained staff has the experience necessary to make these crucial measurements and we will accept sole responsibility for mistakes if you have purchase these services". We also noted that the contract counter design included two seams and they changed the design in production to one seam. The manager stated that our salesperson was supposed to contact us about this change, but never did. The manager offered to remove the kitchen counter so WE could repair the sliced wall and would correct the bathroom sink reveal, but we were at an impasse with the remaining issues. As such, on August 26th, we told the company we wanted money refunded to repair the sliced walls and price paid for installation along with them correcting the bath sink reveal and applying skins to cover the scratched cabinet. We stated that "we consider this request to be a compromise based on your company's refusal to do a complete reinstall of a new piece of quartz, we continue to be extremely dissatisfied with the product and service your company has provided." The company agreed to our request. They came to remove the bath counter on September 6th and reinstall on the 9th. We determined in the dry fit that the reveal was not cut back enough to center the sink so we sent the counter back with the installers. The manager then advised that the cut was "close enough" and "within industry standards" and that we would be charged for the installers to return to install the bath counter. We do not accept this and again we are at an impasse with the company as they are essentially saying we must pay them more money to install a counter we already paid for that is still not correct after their second attempt to correct it. We have already compromised enough with this company. The issues are endless and it's now been nearly three months of frustration as we have been expected to pay good money, yet accept "close enough".

This company is a joke. I had a small project 48" cabinet with granite top. The cupboard is 34 1/2" high and the back panel that was ordered was only 32". They ordered a replacement telling me it would be 34 1/2" high and 1/4" thick. What was delivered was only 1/8" thick. It was like pulling teeth to get a refund. When it came time for the granite install they came but didn't have the corbels that were ordered so it will take 2 days to get this installed. You better pay close attention to the details if you use this company because they won't be! Very disappointed. Wouldn't recommend them.