Top Shelf Closets and Glass

Hi Victor! Thank you very much for reaching out to us on multiple platforms, and for the detailed information on your job install.

We appreciate all the feedback we can get!

We just spoke with your wife Cindy, who was very happy with the way the service was handled with the issues that arose with your install. We do try to get things done right the first time but when that doesn't happen we make it our mission to get the issue sorted out as quickly as possible!

If you do have any future concerns, please feel free to contact us at 780 436 5557!

We hope you enjoy your shelving!

Hi Frank!

Thanks so much for taking some time to share your experience with Top Shelf! We are so glad you enjoyed your shower door installation!

Thanks for the review! We are so glad you enjoyed your experience with Top Shelf!

Hello Dapeng Xu;

You contacted our office after using your shower for 17 months (as you noted above, your shower was installed November, 2014) and requested we fix a scratched panel free of charge.

The initial walk through with your site supervisor at possession, as well as your trades days, are in place to allow you to make note of these issues so a situation like this does not arise. You had one full year to bring this issue to the attention of either your home builder or to Top Shelf directly and you did not do so. Your home builder has strict walk through policies before possession and we would have been asked to replace a scratch like this before you moved in.

You may want to think of this situation as similar to when you purchase a car. If you returned it after 17 months and asked them to fix a scratch on it, they would be unable to assist you for free either!

We strive to provide our customers with a quality product and are proud of being able to service all issues within our warranty period which complies with the Alberta New Home Warranty Program.

Hi Linda!

Thanks for the review! We enjoyed working with you and hope you enjoy your new closet!

Thanks for the great feedback! We are glad you enjoyed the entire process with Top Shelf from the showroom to the final installation!