The Closet Edition

We had two walk in closets (with shelves and doors), and a large wall unit (with cabinets and lighting), built by this company. The quality of their product is outstanding. Their attention to detail was so much better than all the other companies we looked at. We got exactly what we wanted for a fair price. Other companies had no flooring, or high shelves to the ceiling. We got both. (Another company told me I don’t need a top shelf.) The workmanship was excellent. The closets and wall unit LOOK quality, solid, and beautiful. The people we worked with were also excellent, from sales to the last details of the finished units. We feel we got a more for our money. Every time I look at my closets or my wall unit I am happy. They are A+

We signed the contract on 9/12/20, and the project was completed eight months later after going back and forth for months. I wish I did more research and read the reviews for this company before I went with them because all of the negative reviews are on 100%. I am a small business owner and a Mental Health Therapist, so I like to think that I am understanding and compassionate. However, this company has poor customer service, poor organization, poor communication skills, and an owner Nicky who struggles to take ownership of her company's mistakes. I was very understanding as things came up as this was a custom built-in office and laundry room, but week after week, I would catch mistakes such as wrong colors on panels, drawers, and backing not properly installed, the list goes on. The owner Nicky told me a few weeks ago that they delivered the project, so I should be happy that they came out for everything I was "Nip picking" about and blamed the customer for the delay. She took no accountability, which I shared was difficult for me given that since day 1 of install, I was inconvenienced as the customer. There was no remorse for how the company played a role. Also, if I am spending $20,000+ on this project and I wanted to "Nip Pick," I would, but my "Nip Picking" was correcting the mistakes they made. As I said, the problems started from the first day of install with them installing the built-in desk, not at all how the design as pictured. Again, I was calm and shared my concerns, and it would take weeks for them to respond or fix. Scheduling was always an issue from them telling me they were coming on a given day and having to take off work for nothing because they would not show up; this happened at least two times. Then on other days, they come for 1 hour and say they are coming back and never return; this happened too often that I lost count. Appointments were scheduled, and my husband or I would sit at home wondering if they were coming, and I would need to call and confirm since they do not provide you with a time frame on things and leave you in the dark. 
 Did they fix and install my project? YES - 6 months overdue! The experience is one that I do not wish on anyone. This should have been a happy moment for my husband and I; rather, it was eight months of stress and frustration. I was very kind in sharing my frustrations. A few weeks ago, I got the owner on the phone (by mistake) and told her again (we have talked before) that I was very disappointed with how things unfolded and the lack of professionalism and communication. I was met with a dismissive attitude and someone that I genuinely feel sad for because she was unable to validate a customer. When asked how the company would make it right in terms of compensation, I got dismissed and rushed off the phone. I later got a call from the General Manager, who, months prior, told me that we would be compensated. He called after my request to tell me that he does not make these decisions

I was looking to have my closet remodeled. Also have a pantry built in my kitchen in Boca Raton, FL. I contacted The Closet Edition and was given a fair price. The work was scheduled and completed on time. My closet and pantry looks beautiful!! The workers were polite and did not leave a huge mess behind. I would use The Closet Edition again for future work.