Closets By Design - Austin

Please do not use this company as they do not go by their contractual terms and conditions!!!!!!! Clause 2 of the contract says that they will "remove shelf ,rod, clean, and base trim and dispose at no charge. But they do not patch or paint any holes or defects left by old shelving or baseboards. They are not responsible for damage to walls, floors or ceilings caused by demolition and removal. Repair work on walls and floor finishing is the responsibility of the client. So we asked for them to come and do the demolition and then we would get a contractor to fix the damages and paint the walls prior to installation for which they want an additional charge of $600 just to come out ahead of the install date!!!!!!!!!!! Talked to the Installation Manager and he said that their policy was verbally explained by their designer. Then why not put in the contract as one of the terms and conditions? We will never work with them again!!!!!!!!!!!!!! Just got an email from Mr. Michael Beardsley the Operations Manager asking me to call him back regarding the installation that is due to happen after 3 days. I was told by him that he did not like my review and that they were going to cancel my contract and refund my money. What happened to freedom of Speech in this Country? We have already started the tear out work of our existing closet at out cost which was shown on face time yesterday to their designer and now he thinks he can get back at us for the review!!!!!!!!!!!!!!!! What an unprofessional Company and the best part is that I have not got anything in writing from them and to end the conversation he advised me that I will be hearing back from their Lawyers!!!!!!!!!!! What a nice way to treat your customers!!!!!!!

Customer service and quality are lacking. Product ordered incorrectly and installed with damage. These cabinets are not built to last. I do not recommend.