Closet Factory - Boston

Outstanding design consultation and communication. Our designer worked closely with us on unique features for our design and installation. I researched a ton of options online and in person, which gave me the opportunity to truly build a customized solution for my walk in closet. We were thrilled to work with the Closet Factory team. Awesome design, high-quality manufacturing of the materials, and first-rate installation. I was so impressed with how easy they are to work with.

I hired Closet Factory for my client's condo in Concord and another client in Lynnfield. On both jobs they did great work! The 2 installers were very nice, they notified me an hour before coming, protected the areas they worked in and cleaned up after they finished. The closets look amazing! Will definitely be using you again.

After many months of discussions, and design meetings, I hired the Closet Factory to design and build a dressing room in my home. An install date was scheduled for mid August 2015 and at that time they were paid in full for their work. When they arrived to complete the installation, the first issue I encountered was that the owner/designer had completely forgotten about a large electrical panel (which needed to remain accessible) in one area of the closet. Since his design didn't account for the panel, and I could not reach him to discuss, I was forced (on the spot) to redesign that section of the closet (over the phone) with the carpenter. The second issue I ran into is that when the initial install took place, I was not informed that they were missing several of the closet doors and shelves necessary to complete the job. It ultimately took several months for them to return with the doors and shelves and this was after they scheduled and cancelled those install appointments with me a few times. In addition to all of the above, I would also honestly say that the quality of work was subpar. The hardware I purchased was in some cases installed unevenly and my soft close drawers sometimes close and sometimes do not, so I am often left trying to force them shut. I 've reached out to the owner, my contact, to discuss my dissatisfaction and have basically received lip service from him. I would not recommend working with the Closet Factory and I regret not hiring an established contractor with quality woodworkers/carpenters on staff for this room.

I hired Helene Tatkow from The Closet Factory to design closets and storage for a very difficult space. Helene was the consummate professional! She was creative, thoughtful, and above all, smart! I had a lot of questions and we had to rework the space many times. Throughout the process she was patient and listened well to my concerns. The result is a set of closets and storage spaces that meet my high standards of efficiency and beauty. Helene understands that closet design must meet each individual's specific requirements and one size does not fit all. I could not be happier with the result!